Pool Supervisor (Pool Superintendent)

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong for our community. We focus on the delivery of exceptional services, infrastructure and facilities for our community. Our aim is to work toward the community's goals in the Our Wollongong Our Future Community Strategic Plan 2035.

Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

The Opportunity

As a Pool Superintendent, you will take full responsibility for the day-to-day leadership and performance of one of Council's aquatic facilities. You will lead your team, set the standard for safety and customer experience, and ensure the facility operates reliably, efficiently and to a high standard every day.

You will bring strong industry knowledge across pool operations, including maintenance, water quality and safety regulations, combined with the ability to manage staff and facility performance. You will play a key role in maintaining high levels of public safety, while delivering a positive and welcoming experience for all patrons.

These roles require dedicated, values driven leaders who recognises individual strengths, invests in their team and drives continuous improvement in service delivery and productivity. It is an opportunity for an experienced people leader to genuinely shape team culture, influence service standards and contribute to the future of aquatic services in Wollongong.

We currently have two vacancies within our service at Continental Pool and Western Suburbs Pool, each offering a unique aquatic operations environment. Continental Pool is a year-round ocean pool facility, while Western Suburbs Pool is a seasonal chlorinated swimming pool. Both facilities play an important role in the community, attracting high visitation and supporting a diverse range of customer needs.

These are permanent full-time positions - you will be required to work a 7-day rotating roster between the hours of 5am - 10pm. Salary from $86,858 up to $95,925 per annum plus superannuation. In addition to the relevant applicable weekend, public holiday and shift penalty rates in accordance with Wollongong City Council's Enterprise Agreement. (Salary package will be assessed based on skills, experience and qualifications).

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid NSW Working With Children Check.

About you

You are an experienced leader who understands how to run a safe, high performing aquatic facility and build a strong team environment.

You bring:

• Experience leading teams in an aquatic or similar operational setting
• Strong knowledge of pool operations, including safety, water quality and compliance
• A commitment to delivering a positive customer experience
• Confidence working in a public facing environments with varied community needs
• Sound judgement and the ability to manage competing priorities
• A proactive approach to improving services and ways of working
• Strong communication skills, with the ability to coach, support and influence others
• A commitment to a safe, respectful and inclusive workplace
• A strong customer focus, responding to enquiries and resolving issues with confidence, professionalism and care.
• The ability to lead by example, fostering a team environment where people feel supported, valued and motivated to perform at their best.
• The physical capability to undertake the inherent requirements of the role.

Most importantly, you demonstrate Wollongong City Council's values of Respect, Integrity, OneTeam, Sustainability and Courage in everything you do.

ESSENTIAL QUALIFICATIONS AND ACCREDITATIONS

• Certificate III in Aquatics and Community Recreation with all the specific competencies in Aquatic Technical Operations or equivalent industry qualifications
• Current Pool Lifeguard Certificate
• Current First Aid Statement of Attainment (HLTAID011 or equivalent)
• Paid NSW Working with Children Check, or are you willing to obtain one prior to employment? If yes, please provide your clearance number or confirmation.

Why you'll love working at Wollongong City Council!

• True work-life balance
  We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes.
• Great working conditions
  Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO).
• Career growth and recognition

We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.

• Generous leave provisions
  Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
• Health, safety, and wellbeing
  We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks and discounted gym memberships.
• A vibrant social culture
  Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous relevant employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks