Inbound Sales Representative – LGC Equipment Hire

Inbound Sales Representative

LGC Equipment Hire | Perth, WA

Be the voice of a growing WA business where customer service, teamwork and results matter.

LGC Equipment Hire is a leading provider of access equipment, traffic management equipment, barriers, lighting towers and site solutions across Western Australia. As part of the LGC Group, we support major infrastructure, construction, mining, government and commercial clients with a reputation for reliability, service excellence and getting the job done right.

Due to continued growth, we are seeking an enthusiastic and customer-focused Inbound Sales Representative to join our busy Equipment Hire team.

This role is ideal for someone who enjoys speaking with customers, solving problems, coordinating services and turning enquiries into long-term client relationships.

About the Role

As the first point of contact for many of our customers, you will manage inbound calls, emails and online enquiries, providing prompt quotes, equipment recommendations and hire solutions.

Working closely with our operations, transport and account management teams, you will ensure customers receive outstanding service from their initial enquiry through to job completion.

This is a fast-paced role where no two days are the same. You'll need strong communication skills, a positive attitude and a genuine commitment to helping customers.

Key Responsibilities

• Respond to inbound customer enquiries via phone, email and online channels.

• Prepare and issue equipment hire quotations.

• Convert enquiries into confirmed bookings and hire agreements.

• Identify cross-selling and upselling opportunities across the LGC service offering.

• Maintain accurate customer and job information within company systems.

• Coordinate equipment availability with operations and scheduling teams.

• Build strong relationships with existing and prospective customers.

• Follow up outstanding quotations and client enquiries.

• Resolve customer concerns professionally and efficiently.

• Support account management and business development activities.

• Assist with maintaining customer databases and records.

• Contribute to achieving team sales and service performance targets.

About You

To be successful in this role, you'll be an energetic and organised individual who genuinely enjoys dealing with people and delivering exceptional customer experiences.

You'll ideally bring:

• Previous experience in inbound sales, customer service or hire industry coordination.

• Strong communication and relationship-building skills.

• Confidence speaking with customers over the phone.

• Excellent organisational and time management abilities.

• Sound computer skills and the ability to learn new systems quickly.

• A positive, can-do attitude and strong attention to detail.

• The ability to work effectively within a team environment.

• Experience within equipment hire, construction, transport, logistics or related industries will be highly regarded.

Why Join LGC?

At LGC, our people are our greatest asset. We are committed to creating a workplace where employees feel supported, valued and empowered to succeed.

We offer:

• Competitive remuneration package.

• Career development and advancement opportunities.

• A supportive and collaborative team culture.

• Stable, long-term employment with a growing WA business.

• Ongoing training and development.

• Employee recognition and reward programs.

• Modern systems and processes that help you succeed.

• The opportunity to work with a respected industry leader.

If you're passionate about customer service, enjoy helping clients find solutions and want to be part of a team that values professionalism, teamwork and results, we'd love to hear from you.