Process Improvement Specialist

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

Help shape the future of how we work. Join a growing team focused on making life easier for our people and better for our customers through smarter processes, automation and practical AI solutions. In this role, you'll partner with teams across Assisted Distribution to understand how work gets done today, identify opportunities for improvement, and help bring those ideas to life through digital solutions. You'll be part of a small, high impact team where your work will directly influence frontline experiences, customer outcomes and the way we operate into the future. 
This is a permanent full-time role based in Meanjin (Brisbane), Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne).

What You'll Do

• Analyse and map end-to- end business processes to identify inefficiencies, risks and improvement opportunities.
• Design and implement smarter ways of working through digitisation, automation and AI-enabled solutions.
• Partner with stakeholders across the business to gather requirements and deliver practical improvement initiatives.
• Use data and insights to uncover trends, improve operational performance and enhance customer experiences.
• Support the adoption of new processes and technology through effective communication and change management.
• Contribute to a pipeline of transformation initiatives that improve efficiency, reduce effort and create better outcomes.

What You'll Bring

• Experience in business process analysis, process mapping or process improvement roles.
• Ability to simplify complex problems and design practical solutions.
• Strong stakeholder engagement and requirements gathering skills.
• Exposure to automation, workflow tools or digital transformation initiatives.
• Curiosity about emerging technologies including AI and their business applications.
• A collaborative approach and confidence working in a fast-moving environment.
• Experience in insurance, banking, financial services or other complex operational environments is valued but not essential.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply

Applications close: Tuesday 8 September 2026 11:59PM AEST

Adjustments and Support 

 If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation. 

More About Us 

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.