Claims Consultant

We can offer full time (5 days a week permanent, or 3-4 days a week for those who would like to work part time and have more work-life balance)

We're open to candidates with claims experience across Life Insurance (Retail or Group), Superannuation, or Workers' Compensation who are looking to transition into a career in Life Insurance.

Role Summary:
As a Claims Consultant you'll provide a personal and empathetic service to Life customers, managing and assessing Life Claims efficiently within delegated authority. The role further supports the broader Claims Team in managing workflow and ensuring effective service delivery.

Primary Responsibilities:

• Assess and manage claims within set authority limits.

• Provide outstanding customer service and adhering to ClearView’s Claims philosophy.

• Proactively handle a diverse range of Income Protection, Trauma and Total & Permanent Disablement claims.

• Gathering and interpreting relevant information for effective claim management.

• Following the Life Insurance Code of Practice (LICOP) and internal Service Level Agreements (SLA's).

• Delivering efficient case management to support robust claims strategies and positive customer outcomes.

• Working seamlessly in a team environment, engaging with internal and external stakeholders, including Consulting Medical Officers (CMO) and Reinsurance partners.

Secondary Responsibilities

• Assist with data for claims reporting

• Claims general customer service enquiries.

• System testing as required.

• Claims process improvement.

• Take ownership of the risk and compliance responsibilities relevant to your role, support a strong risk culture, and understand that risk is everyone’s responsibility.

Qualifications & Skills Required

• 3+ years claims assessment

• Proven experience in similar roles and demonstrated dedication to service and operational excellence.

• Knowledge of relevant legislation and governing principles.

• Strong customer service focus with empathy, integrity, and effective written and verbal communication skills.

• Analytical and problem-solving ability to assess and manage claims efficiently.

• Proficient in MS Office Suite and other relevant systems to support workflow and documentation.

Why Us? Our benefits:

ClearView is an ASX-listed Australian life insurance business. For over a decade we’ve served our customers with a clear vision: to help Australians and their families achieve peace of mind about their future while being a positive force for our people, partners, customers and community.

Our flat structure offers an innovative culture, where ideas are welcomed, and results are recognised. Join us and you will be joining a group of likeminded, passionate people who turn up every day to share, help and be better than yesterday…together!

Values: Integrity, Collaboration, Authenticity, Persistence

Some Of Our Benefits Include

• Workplace flexibility - We have a hybrid working model, giving you to opportunity to work from home 2 days per week. This gives you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love.

• Employee Referral Program - successfully refer a friend and receive $1,000

• Extended Parental Leave - 16 weeks paid Parental leave cover on top of government leave for all genders

• Additional Leave - We offer up to another full week of paid leave

• Volunteer Day - 2 days of paid leave to volunteer in the community per year

• IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers

• LinkedIn Learning - Over 6,000 Courses and accreditations available to all staff, 24/7 - helping you to grow and progress in your career

• Reward & Recognition Program - Quarterly & Annual Awards celebrating employees and teams who are exceptional in living the ClearView values

• Staff Discounts - 27.5% discount on ClearView's life insurance product, ClearChoice

• Study Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams

• Fitness First Bond Street - 25% discount for our Sydney staff