Airport Terminal Manager

Looking for your next leadership opportunity in airport operations? Join Launceston Airport and play a key role in leading terminal operations in a dynamic, customer-focused environment.

Launceston Airport is seeking a Airport Terminal Manager to lead landside and terminal operations, with accountability across customer experience, emergency management, security and operational performance. This is a critical leadership role supporting the safe, compliant and efficient running of the airport while delivering a positive passenger experience.

Working closely with the Head of Airport Operations, Airfield team and key stakeholders, you will manage operational performance, and ensure effective coordination across airlines, regulators and contractors in a live operational environment.

Key responsibilities include:

• Lead terminal and landside operations, ensuring safe, efficient and customer-focused outcomes
• Oversee aviation security compliance, including regulatory requirements and security programs
• Manage key security and terminal contracts, ensuring performance, compliance and value
• Coordinate incident response, emergency management and business continuity planning
• Work closely with airlines, ground handlers and regulators to support operational performance
• Drive continuous improvement across security, terminal operations and customer experience 

The successful candidate will have:

Essential

• Experience in airport operations or a regulated operational environment
• Strong understanding of compliance, risk and safety frameworks
• Proven ability to lead teams and manage stakeholders in a complex environment
• Strong communication skills with the ability to influence and drive outcomes
• Experience managing contractors and operational performance
• A focus on delivering both operational excellence and customer experience.

About the Company:

At Launceston Airport, we don’t just manage a terminal—we welcome the world to Tasmania. Our purpose is to create connections that matter and our vision is to be Australia’s favourite regional airport, serving as the gateway to the breathtaking beauty of Cataract Gorge, Cradle Mountain, Wine Glass Bay and the Nut at Stanley.

With a proud history dating back to our first grass runway in 1929, the airport has grown and evolved, and our future is all about growth and people. As a majority Australian-owned airport, we take immense pride in being an economic heartbeat for Northern Tasmania, providing a safe, sustainable, and meaningful place for our community.

Culture and Values:

Our team is based within the terminal, where the energy of aviation is part of our everyday life. We live by a simple philosophy: “One Airport – One Team.” When you join us, you’re joining a high-performance culture that feels like a community. We aren't just looking for employees; we’re looking for people who want to grow with us. We foster a culture of excellence for our people and their development and those of our customer and partner organisations. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

• Access to airport car parking 24 hours/365 days a year for both business and personal use
• Hybrid flexible working arrangements
• Airport Holiday, an additional day of leave
• Wellness Day, a further additional day of leave
• Mental health and well-being initiatives
• Employee Assistance Program (EAP)
• Career and professional development
• Participation in a range of social impact days and activities
• Living in one of Australia’s only six ’30 minute cities.’ To learn more about Launceston as a career destination, and all our wonderful city has to offer, visit https://www.launceston.tas.gov.au/Home

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socio-economic background. We encourage applications from candidates of all backgrounds who share our workplace values of authenticity, passion, accountability & collaboration.