EOI : Assistant Village Manager

Who we are:

ISS is a leading workplace experience and facility management company, providing placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable delivered to high standards by people who care. ​

With a global presence spanning over 46 countries, ISS combines international expertise with local insights to create safe, efficient, and sustainable environments. ​

At ISS, our employees—whom we call "placemakers"—are at the heart of everything we do. Empowered by world-class resources and driven by purpose, they are united by a passion to make a real difference every day

The opportunity:

Step Into Leadership: Assistant Village Manager Roles Available in Queensland 
Be the driving force behind exceptional village operations and customer experience.

Are you a passionate hospitality leader ready to take the next step in your career? We’re seeking dynamic Assistant Village Managers to lead and oversee the seamless delivery of services across our village operations, including Catering, Cleaning, Facilities Management, Administration, and Mine Site Cleaning, ensuring the highest standards every day.

About the role:

As an Assistant Village Manager, you’ll be at the heart of our operations, ensuring everything runs like clockwork. You’ll manage client relationships on-site, lead a high-performing team, and uphold contract compliance while delivering an outstanding customer experience.

This is your opportunity to lead by example, inspire excellence, and drive a positive and safe workplace culture.

• Oversee daily village operations with a focus on efficiency and quality
• Lead, motivate, and support a team to deliver outstanding hospitality services
• Build and maintain strong site-level client relationships
• Champion a safety-first culture and ensure full compliance with SOPs
• Manage resourcing, rosters, and cost controls to optimise performance
• Identify opportunities to maximise revenue and improve service delivery
• Foster team development, cross-skilling, and performance excellence
• Recognise and reward top performers to build engagement and morale

To be considered:

• Proven excellent experience in managing mining camp/village operations or a strong hospitality management background (Highly Desirable) 
• Inspirational leadership with a track record of motivating and managing teams of 50+ staff
• Unrestricted work rights in Australia.
• Must have a valid police check issued within the last 3 months or be willing to obtain one.
• Must be able to pass a Pre-employment medical and DAS
• Willingness and ability to travel regularly to site on a FIFO roster
• Food Safety Supervisor Certificate or willing to obtain
• Senior First Aid or willing to obtain
• RMLV – Responsible Management of Licensed Venue
• Strong customer service focus with a passion for delivering exceptional guest experiences.
• Solid understanding of health, safety, and compliance standards with a commitment to building a strong safety culture
• Solutions-oriented mindset with flexibility to adapt to changing priorities and operational needs
• Highly organised, outcome-driven, and focused on meeting deadlines
• Excellent interpersonal skills with the ability to engage internal teams and external stakeholders
• Strong relationship management skills to foster client trust and satisfaction
• Clear, confident communicator – verbal, written, and in presentations

Our Benefits:

• Very competitive Annual Wage
• Lifestyle rosters Available 
• Full time Employment 
• All flights to and from site, and all meals and accommodation whilst onsite paid for
• Positive, values-based culture with a caring and energetic team
• Staff discounts across a wide range of popular brands
• Ongoing training and development opportunities
• Career growth within our global organisation

” Connecting People and Places to Make the World Work Better”.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

If you're ready to be part of a global team that values you, we’d love to hear from you! To apply, simply click the 'apply' link and complete the online application.