Rental Concierge - Car Rental

About the Company

Everything Fleet is an 100% Australian owned and operated car rental company that have been supplying vehicles to some of the biggest companies within the mining, construction, film and sporting industries for over 30 years.

With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way! 

About the Role

Reporting to the Branch Manager, we are looking for a Customer Service Superstar, to join the team and work at our Gold Coast Airport branch, where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.

This role is full time working on a rotating roster between Monday – Sunday 7am till 10pm with flexibility to work public holidays and additional hours as required. 

For the right candidate, it’s an exciting time to join our established close-knit team, with the opportunity for career progression.

 Key Responsibilities:

• Premium Customer Service & Support - Meet & great customers warmly and provide high quality service throughout the rental check in and out process. Assist customers with questions about vehicle features, upgrades, rental terms and conditions and local recommendations.

• Vehicle Handover & Product Knowlege - Escort customers to their vehicle and conduct a pre rental inspection.

• Check In / Out Process Management - Complete rental agreements with accuracy and capture pre and post rental photos in line with company documentation.

• Communication & Coordination - Liaise with the operations, detailing and fleet teams to ensure cars are prepared on schedule.

• Reservation & Fleet Support - Assist customers with making bookings, extensions and amenments.

• Asset Management - Conduct daily inventory checks to ensure all vehicles are accounted for.

Required Skills & Experience:

• Valid Open Drivers Licence, with no restrictions and a good driving record is mandatory. MR or HR licence is highly regarded.

• Reliable transport to get to and from work.

• Demonstrated experience in a similar role is preferred but not essential.

• Strong Attention to Detail

• Good Time Management 

• Clear Communication Skills

Benefits:

The successful candidate will be rewarded with join a strong team culture with consistent hours, a competitive hourly rate and other benefits such as:

• Employee reward & recognition programme

• Discounted staff vehicle hire rates

• Full uniform provided

• Paid day off for your birthday

The successful candidate must have full work rights in Australia

If you are looking for that next opportunity and want to work for a rapidly growing inclusive, diverse and dynamic national company that puts its people first, then please apply by attaching your up-to-date resume.