Office Manager

Job Description

Specific Care Pty Ltd is a registered National Disability Insurance Scheme (NDIS) provider delivering a range of disability support services across Sydney. We also coordinate and deliver community care services on behalf of approved Home Care Package providers, as well as services funded by the Department of Veterans’ Affairs (DVA).

Our mission is to deliver high-quality, person-centred services that empower individuals to live independently, safely and with dignity in their own homes.

We are seeking an organised, proactive and experienced Office Manager to oversee the day-to-day administrative operations of our growing organisation.

About the Role

Reporting to the Directors, the Office Manager is responsible for planning, organising and coordinating the administrative functions of the business to ensure efficient office operations and high-quality administrative support across our NDIS, Home Care Package and DVA programs.

This position plays an important role in supporting the management team, improving office systems and procedures, coordinating administrative staff, and ensuring compliance with organisational policies and relevant regulatory requirements.

What We Offer

· Competitive salary of $79,000 – $82,000 plus superannuation.

· Full-time permanent position (38 hours per week).

· Supportive and collaborative team environment.

· Opportunities for ongoing professional development.

· The opportunity to contribute to a growing organisation committed to improving the lives of people within the community.

How to Apply

If you believe you have the skills and experience to succeed in this role, we would love to hear from you.

Please submit your current resume together with a cover letter outlining your relevant experience and suitability for the position to *******@specific-care.com.au

Only shortlisted applicants will be contacted.

Key Responsibilities

· Plan, organise and coordinate the day-to-day administrative operations of the office.

· Develop, implement and review office systems, administrative procedures and policies to improve operational efficiency.

· Coordinate and monitor administrative workflows to ensure timely and accurate service delivery.

· Support the recruitment, onboarding and training of administrative staff.

· Coordinate staff rosters, leave records and workforce scheduling in collaboration with the Care Manager.

· Maintain participant records and administrative documentation in accordance with NDIS, Home Care Package and DVA program requirements.

· Manage electronic record management systems and ensure the confidentiality and security of client information.

· Prepare administrative and operational reports for senior management.

· Monitor office expenditure and assist with budget administration.

· Coordinate purchasing of office equipment, supplies and external service providers.

· Liaise professionally with participants, families, support coordinators, allied health professionals, hospitals, government agencies and other stakeholders.

· Coordinate workplace health and safety administration and office compliance requirements.

· Support continuous quality improvement initiatives and contribute to the ongoing development of administrative systems and processes.

Skill & Experience

To be successful in this role, you will have:

· At least one year of experience performing office administration, office coordination or business operations functions.

· A Diploma or higher qualification in Business, Management or a related discipline, or equivalent relevant experience.

· Demonstrated experience coordinating office operations and administrative processes.

· Well-developed computer skills, including proficiency in Microsoft Office Suite and the ability to effectively use client management, rostering and electronic records systems.

· Excellent written and verbal communication skills.

· Experience within the disability, community services, healthcare or aged care sector will be advantageous