Claims Coordinator/ Claims Assistant

Mk3 Group | Baulkham Hills, NSW | Full-Time

Mk3 Group is an Australian-owned company specialising in residential building repair services for the insurance industry. We are committed to supporting customers through challenging times by delivering exceptional service and high-quality repair solutions.

We are currently seeking a Claims Coordinator or Claims Assistant to join our growing team at our Baulkham Hills Head Office. This is an excellent opportunity for a customer-focused and organised professional looking to build a rewarding career in insurance claims management.

About the Role

As a Claims Coordinator/Assistant, you will be responsible for managing and supporting a portfolio of Home and Contents Insurance claims. Working closely with assessors, insurers, customers, and internal stakeholders, you will help ensure claims are processed efficiently, accurately, and in line with client and legislative requirements.

Key Responsibilities

• Coordinate and support the end-to-end administration of insurance claims.
• Build and maintain strong relationships with customers, insurers, policyholders, and other stakeholders.
• Serve as a key point of contact for claim-related enquiries and updates.
• Review invoices, process account updates, and respond to customer enquiries.
• Accurately maintain claim records and database information.
• Ensure compliance with legislative requirements, service level agreements (SLAs), and client expectations.
• Provide general administrative support to the claims team as required.

What We Offer

• Full-time position based in our modern Baulkham Hills office.
• Supportive and collaborative team environment.
• Additional birthday leave every year.
• Optional Rostered Day Off (RDO) program.
• Hybrid work arrangements available upon successful completion of the probation period.
• Monthly team events and company initiatives.
• Comprehensive on-the-job training and ongoing development.
• Exposure to a well-established claims environment with genuine career progression opportunities.
• A culture focused on teamwork, support, and professional growth.

About You

To be successful in this role, you will have:

• Previous experience in customer service or administration.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• The ability to work both independently and collaboratively within a team.
• A proactive approach and willingness to take initiative.
• Flexibility to support the team during peak periods.

Highly Regarded

• Experience within the insurance, claims, or financial services industries.
• Knowledge of insurance claim processes and procedures.

This role is ideal for individuals who enjoy helping people, have strong administrative skills, and are looking to develop a long-term career within the insurance and claims industry.

How to apply

Hit the ‘Apply Now’ button and attach your CV/Resume and Cover Letter.

You must currently be in Australia and have unrestricted work rights.

As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks, which include reference and criminal record checks.