Customer Service Supervisor

Baiada is a privately owned Australian Company providing premium quality poultry products throughout Australia. We operate throughout Queensland, New South Wales, Victoria, South Australia and Western Australia with our Head Office based in Pendle Hill. Our brands include Lilydale Free Range and Steggles and we have a proud reputation for upholding traditional family-oriented values. At Baiada Poultry our primary objective is to provide our customers with the highest quality products and excellent service.

The customer service supervisor is responsible for leading and supporting the customer service team to deliver a high standard of service to customers while ensuring the efficient day-to-day operation of the department.  The role provides leadership, guidance and coaching to team members, monitors performance, and promotes a positive and customer-focused culture.

Key Responsibilities (Include but are not limited to):

• Supervise, lead and support the day-to-day activities of the customer service team

• Foster a positive, collaborative and customer focused team culture

• Monitor team performance, provide coaching, feedback and ongoing development to employees

• Manage staff rosters, leave requests and daily work allocation to ensure adequate coverage

• Oversee the timely and accurate processing of customer enquiries, orders and requests.

• Respond to and resolve complex customer enquiries, complaints and escalated issues in a professional and timely manner.

• Work collaboratively with other departments

• Ensure compliance with Company policies, procedures, workplace health and safety requirements and relevant legislations

• Support the Sales manager and undertake other duties as reasonably required

Essential skills:

• Strong leadership and management skills  

• Excellent customer service and relationship management skills.

• Effective verbal and written communication skills.

• Strong interpersonal skills with the ability to build positive working relationships

• Excellent problem-solving and decision-making skills

• Ability to work effectively under pressure in a fast-paced environment

• Sound conflict resolution and negotiation skills

• String planning and coordination skills

• Competent computer skills.

• Ability to manage staff performance and provide constructive feedback

• Strong administrative and record keeping skills

• Sound judgement, professionalism and integrity

• Adaptability and the ability to respond positively to changing business needs. 

Please note: Due to our strict biosecurity requirements, you must not have any birds, pigs or poultry at home and be willing to maintain our quarantine policy and procedures.

To be eligible for this role, you must have legal right to work full-time (without restrictions) in Australia at the time of application. As part of the recruitment process and on-going employment, you may be required to undergo background checks to assess your suitability for the position. These checks may include verification of work rights, police check, medical assessments and/or drug and alcohol testing.  

**No agencies please