Customer Service Representative - Illawarra

As a Customer Service Representative, you will join our team in providing great service and support to IMB Customers in relation to their financial needs. Due to internal promotion, a full-time position is now available on IMB's relief team, working in branches across the Illawarra. Due to the varied locations, candidates located centrally with their own transport are preferred. There are also upcoming part-time opportunities, please apply here and indicate your availability.

About the role

• Helping customers with their banking and insurance needs face to face, over the phone and online

• Exploring new opportunities to find the right financial solutions that may improve their position

• Using various technologies, systems and digital platforms

• Cash handling, balancing and administrative duties

• Working with Branch Managers and teams to collectively achieve the goals and objectives

• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in customer service, in any industry

• Available to work Monday-Friday

• Located in the Wollongong/Illawarra area

• A demonstrated interest, experience or education relating to financial services

• Cash handling experience and an accurate eye for detail   

• A learning mindset and ambition to build a career in the banking industry

• An aptitude for technology and proficient in MS Office programs/apps

• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment

• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements 

• A genuine desire to help people, work directly with customers as well as work with and support a team

• The willingness to travel within the region as required for training and staff relief.

Why IMB?

IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.   

IMB benefits include:

• Great training and onboarding 

• Genuine career pathways and opportunity to accelerate your skills and experience

• A supportive culture that actively promotes diversity and inclusion

• Designated wellbeing days

• Friendly and professional team environment

• Product concessions

• Purchased leave options

To apply, follow the prompts. Applications close 23 August 2026. Email applications cannot be accepted.