Front of House (FOH) Events Staff

ABOUT THE ROLE

Love live events? Thrive in a fast-paced environment? Want to be part of the action?

Afterpay Arena is looking for energetic, enthusiastic and people-focused individuals to join our team as Casual Front of House Event Staff!

From world-class concerts and sporting events to unforgettable live entertainment, no two shifts are the same. As part of our Front of House team, you will be right in the middle of the action, helping create an incredible experience for thousands of guests.

You will be one of the first faces our patrons see, welcoming guests, assisting with directions, managing crowds and helping ensure every event runs smoothly from the moment doors open until the final guest leaves.

ABOUT YOU

We are looking for friendly, confident and enthusiastic people who enjoy working with others and bringing great energy to every shift. You will help create a seamless, memorable experience for every patron, assisting with crowd management, guiding visitors, and keeping events running smoothly. If you love meeting new people, enjoy being part of exciting live events and can stay calm and professional in a fast-paced environment, this could be the perfect role for you!

GENERAL RESPONSIBILITIES

• Deliver a friendly, welcoming, and positive experience to all patrons.

• Efficiently scan tickets and wristbands to ensure a smooth entry.

• Guide patrons to their seats or sections with care and attentiveness.

• Listen to and resolve guest inquiries or concerns promptly and courteously.

• Provide helpful directions and manage cloakroom services seamlessly.

• Ensure a safe and comfortable environment by monitoring the crowd and enforcing protocols respectfully.

• Offer support at the reception and information desk with a customer-centric approach.

• Assist with lifts and event announcements to enhance guest experience.

• Maintain cleanliness and order between events for a pleasant environment.

• .Conduct arena bowl seating checks to ensure guests are comfortably accommodated.

• Communicate clearly and professionally using correct radio call signs and protocol.

• Demonstrate full venue knowledge to guide and assist patrons while enforcing house rules considerately.

• Be someone who genuinely loves interacting with people and providing excellent customer experiences.

• Follow directions accurately and respond positively to guidance from supervisors and managers.

ESSENTIAL CRITERIA

• Be able to work in a fast-paced environment with diverse crowds under pressure.

• Full Australian Working Rights.

• Strong interpersonal and clear communication skills.

• Friendly and approachable demeanour.

• High level of personal grooming.

• Ability to work flexible hours, including weekends, late shifts and holidays.

• Ability to be able to walk up and down stairs, work at great heights and stand for extended periods.

All successful candidates will be required to undergo a national police check at their own expense prior to engagement. This is an event-based casual role, so shifts are not your typical Monday to Friday routine. You will work around our exciting event calendar (usually weekends), with shifts available when the action is happening at Afterpay Arena.

About Afterpay Arena

Managed by Legends Global, Afterpay Arena is Australasia’s number 1 venue for live entertainment and largest indoor arena, located in Sydney Olympic Park. As a world-class venue, it hosts concerts, sports events, comedy and family entertainment experiences, attracting over 1 million patrons annually.

Acknowledgement of Country

Afterpay Arena acknowledges that we are on Wangal land. This land connects us all to the past and the future. We respect Wangal Country, recognise Elders past, present and emerging as Traditional Custodians of it, and celebrate the ongoing deep cultural connection of the people who continue to carry its language, song, dance, and stories.

Legends Global (APAC and MENA)

From its APAC regional headquarters in Brisbane, Australia, Legends Global operates, manages and books a network of venues that includes:

Stadiums – Suncorp Stadium, Brisbane; Kai Tak Sports Park Main Stadium, Hong Kong; and 50% ownership of VenuesLive, the operator of Optus Stadium, Perth.

Entertainment and Indoor Sports Arenas – Afterpay Arena, Sydney; RAC Arena, Perth; Brisbane Entertainment Centre; Newcastle Entertainment Centre, ICC Sydney; Brisbane Convention & Exhibition Centre Great Hall; Cairns Arena; Coca-Cola Arena, Dubai; and Kai Tak Sports Park Indoor Arena, Hong Kong.

Live Performance Theatres – Brisbane, Cairns, Darwin, Sydney, Bahrain, Dubai, and Kuala Lumpur.