Receptionist

About COX:

COX is a design-focused contemporary architectural practice with studios located in every major Australian city and Auckland, and a history spanning 60 years.

We are a values-led practice. Our values simultaneously reflect who we currently are and provide a pathway to how we can further realise COX’s unifying idea of ‘By the Many, For the Many’. Our people are expected to represent and model the foundational values of Embody Diversity, Lead with Empathy, Do More with Less and Create to Last. In addition to this, the COX Values set clear expectations about working with us as individuals, as leaders and together across teams. 

About the role:

We are currently searching for a Receptionist to assist in the day-to-day operational & administration requirements of the Melbourne studio, and provide high-level customer service to our employees and guests.

We are looking for an individual who can embed themselves in the life of the studio, forming relationships with team members across all levels, and interfacing with the wider Finance & Admin group as needed. You will be comfortable working autonomously as well as part of a close-knit team towards a shared goal.

• Front of house / reception

  • Receive and greet guests

  • Manage and redirect all incoming calls and enquiries

  • Coordinate bookings for internal and external meetings

  • Manage meeting rooms and additional requirements, including catering and AV

  • Coordinate maintenance requests through the building manager

  • Order kitchen, stationery, and other supplies as required, and maintain relationships with external suppliers

  • Maintain and update supplier contact lists and front of house procedural documents

  • Maintain security pass register

  • Distribute mail and coordinate couriers

  • Supervise cleaning staff as required

• Assist with travel bookings as required

• Assist with event planning & coordination as required

• General clerical duties, including but not limited to data entry, photocopying, filing, binding, and scanning as required

• Other duties as assigned

Experience:

• Proficiency with Microsoft Office suite

• Relevant experience with reception & phone management; prior customer service roles such as hospitality or hotels preferred

• Professional presentation & a positive attitude

• Strong verbal and written communication skills

• Excellent time management skills, with the ability to multi-task across a variety of areas

• Strong attention to detail

• Ability to take initiative and ownership of the role

• Ability to build effective relationships

• Demonstrated ability to work autonomously and collaborate as part of a team

• Motivated, punctual, and prompt to act on requests

If you are a team player who enjoys being part of a vibrant office culture, then we would like to hear from you.