Client Services Officer

This is an exciting opportunity for a motivated, experienced Client Services Officer to join Relationships Australia Victoria (RAV).

About us
Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.

About the role
Reporting to the Centre Manager, your key responsibilities include supporting Centre management and staff, as well as enabling the Centre to provide high quality service to clients. You will provide a welcoming first point of contact to walk-in clients, directing incoming phone enquiries about our services and responding to emails in a helpful manner. You will also be responsible for ensuring efficient coordination, booking, data entry and processing of all appointments and undertaking basic assessment of client service needs as required.

This role is based at our Melbourne Family Relationship Centre (FRC) and is a full-time permanent role. The successful candidate will be working Monday to Friday, with the expectation that one day per week will be an evening shift. The base salary range is $79,377 - $81,616 (pro-rata) per annum.

About you

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease with experience in using MS Dynamics.
• Experienced in answering high-volume inbound calls and delivering high quality customer service.
• High level of confidentiality to ensure client personal and financial information is maintained along with proven capacity to sustain attention and work effectively despite competing demands or disruptions.

We provide:

• Attractive salary including salary packaging and generous leave benefits
• Professional development and Career progression opportunities.
• Best practice clinical supervision.
• The opportunity to work within a values-driven organisation, see our Employee Value Proposition

Candidates can view the position description at www.rav.org.au/careers, contact Lisa Stockheim, Centre Manager Melbourne FRC by phoning 0437 316 ***. Applications close 26 August 2026.

Please submit your CV/resume and cover letter, outlining why you are interested in this position and detailing your relevant experience. Please note, we are not accepting applications from recruitment agencies for this position.

Please have all documents ready before starting, as applications can’t be saved mid-way.

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. 

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