Workforce Planning Analyst

Metro gets you where you need to go. Shaping our future to be a world-class, sustainable railway for Melbourne is made possible by our people who make a positive difference to every journey.

We strive to reflect the community we serve and support the needs of our people who are critical to our success. With Safely Always at the foundation of everything we do, we want everyone to get home safely.

We act as one team to move Melbourne. 

· Salary of $135k inclusive of super.

· Hybrid working available.

· Access a wide range of corporate discounts, including healthcare, fitness, finance, and more.

Why work at Metro?

• Work for a multi-award-winning rail operator with rewarding career opportunities that provide you with the support and training to take your career to the next level!
• Be part of an inclusive, diverse, and supportive company made up of various backgrounds, cultures, and experiences.
• All eligible Metro employees receive a free Myki Pass that allows free Public Transport in Victoria.
• Access to a wide range of corporate discounts including healthcare, fitness, finance, and more.

About the team

Our Operations & Passenger Delivery team is committed to keep Melbourne moving by delivering exceptional passenger experiences through on-time, reliable, safe and efficient services.

We achieve this through face-to-face interactions by our frontline teams, supported by our safety operations, operational readiness, and network performance teams.

About the role

Max Term Contract role of 18months

The Workforce Planning Analyst role develops and maintains tools, dashboards and reporting functions that provide reliable visibility of future resource demands, any risks, infrastructure concerns and rostering requirements for frontline staff in our Operations division, so that business leaders have accurate workforce data to make informed decisions. More role responsibilities also include:

• Develop and maintain reliable resource outlooks for Operations front line teams that clearly define fluctuations in resource demands.
• Maintain workforce models, dashboards and scenario analyses to:
  - Monitor and assess workforce capacity, competency, attrition and absenteeism trends, and labour market factors so that future workforce gaps and risks can be proactively identified, escalated and recommendations developed to prevent risk occurrence.
  - Provide required data to enable Finance teams to conduct cost evaluations to inform decisions and business cases for the increase or decrease of high-volume front-line Operations roles.
  - Identify opportunities to optimise workforce utilisation and reduce reliance on overtime practice so that costs can be reduced whilst achieving operational objectives.
• Analyse resource requirements and capacity forecasts to identify and escalate potential risks and shortfalls, so the business can take proactive action to maintain operational readiness and delivery commitments.
• Manage and complete workforce planning documentation in alignment with enterprise standards and regulatory obligations.
• Engage with stakeholders to assess the effectiveness and value of workforce planning reporting, understand requirements for new projects and business-as-usual roster changes, assess workforce and rostering impacts to provide accurate information for resource planning and roster design.
• Develop and manage workforce reporting and analytics that provide meaningful insights into leave management, tenure, absenteeism, and turnover, enabling the identification of emerging trends and insights that can be leveraged to inform workforce planning decisions and support the achievement of rostering efficiencies.

About You:

• Experience in collecting and analysing large volumes of data and being able to present results of such analysis in a concise and insightful manner to senior leaders.
• Experience in the rail industry is strongly preferred.
• Computer literacy skills such as Power BI experience or similar would be advantageous.
• Strong and effective communication skills (both verbal and written) with the ability to build relationships and communicate with varying levels of team members and stakeholders.
• Ability to work autonomously and within a team environment.
• Effective multi-tasking and time management skills with the ability ensure deadlines are strictly adhered to.
• Ability to work in a fast-paced environment with prompt decision making skills in an operational setting.
• Ability to follow and have knowledge of occupational health, safety and environmental procedures in the rail industry.
• Ability to identify and analyse risks or trend patterns to then make corrective actions.

Next steps

If this role resonates with your values, experience, and career aspirations, join us and get onboard to help move Melbourne!

Don't meet every single requirement? As an inclusive and diverse workplace, we encourage all applicants to apply.

Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.

Please note that relevant screening will be conducted as part of the recruitment and selection process. Dependant on the role, these may include criminal history, credit, qualification, and reference checks as well as a pre-employment medical assessment including drug and alcohol screening.

Applications close Sunday 30th of August EOD. Please note that shortlisting may commence prior to the closure date.

Please note: only applications with the right to live and work in Australia will be considered for this position.

Metro's commitment to a Diverse, Equitable, and Inclusive culture

Metro acknowledges the Victorian Traditional Owners of the land on which our rail network operates, the Wurundjeri Woi Wurrung and Bunurong peoples of the Kulin Nation.

At Metro, we know that a diverse, equitable, and inclusive company is a more innovative and successful one that reflects the communities we serve. We strive for a workplace where everyone is treated fairly and respectfully. A workplace that provides equitable access to opportunities, resources, and where individuals can bring their whole selves to work. In addition, being recognised and rewarded for their contribution to our collective success.

We are committed to fair, equitable and merit-based employment and recruitment practices, and we encourage all interested applicants to apply.