Residential Support Worker

About Us:

We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

On offer:

• Based in Bayview Heights, QLD
• Multiple opportunities available. Flexible working hours
• Paying on SCHADS Level 3 plus Super
• Salary Packaging options (up to $15,899 tax free!!)
• Meals and entertainment allowance of up to $2,650!!
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave
• Supportive team environment
• Excellent training and career development

Role overview:

• Provide quality support and services to young people with a mental health issue who live in residential service. 
• Work collaboratively with young people in their recovery.
• Provide support that is client-focused, community oriented, and sensitive.
• Assist young people with mental health issues to develop and maintain relationships, which facilitate independence.
• Assist young people with mental health issues to improve their daily living skills through guidance, supervision, and encouragement.
• Mentor and act as role models for young people in building positive social skills, utilising effective conflict management and negotiation, and building healthy relationships.
• Encourage and educate young people on healthy living habits to support their emotional wellbeing and the growth of self-esteem, self-worth, and self-confidence.

Requirements:

• Minimum of Cert IV in Mental Health, Community Services or other related discipline (ideally a completed Diploma or Bachelors) 
• Experience in working with young people experiencing mental health issues
• Demonstrated capacity to relate to young people, their families/carers, and other stakeholders with dignity and respect
• Ability to assess risk and follow relevant protocols to manage crisis situations calmly and effectively
• Demonstrated and effective listening and communication skills in both written and verbal formats.
• Understanding of and commitment to the principles of duty of care, and rights to privacy and confidentiality
• Ability to help program participants link in with other relevant community resources and to promote the rights, responsibilities and recovery of young people
• Must be available for overnight shifts
• Must be available to work a rotating 24/7 roster
• Must be eligible to apply/currently hold a Blue Card
• Must hold/be willing to apply for NDIS worker screening clearance 
• Current Driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now!

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a final closing date for applications of 18 September, 2026.

Any queries please email recruitment@stride.com.au