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Zagame Automotive Group
About us The Zagame Automotive Group proudly runs some of the world's most exclusive automotive brands including Ferrari, Lamborghini, Abarth, Alfa Romeo, Aston Martin, Audi, Bentley, CUPRA, Fiat, McLaren, Pagani and …
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About the role
About us
The Zagame Automotive Group proudly runs some of the world's most exclusive automotive brands including Ferrari, Lamborghini, Abarth, Alfa Romeo, Aston Martin, Audi, Bentley, CUPRA, Fiat, McLaren, Pagani and Rolls-Royce.
About the role
Lead, motivate and train the Service & Parts Department to provide the best possible service to customers while maintaining an efficient and profitable operation.
Key responsibilities
Implement strategies to increase the sale of genuine parts to increase the company's market share
Implement concrete measures to promote sales and monitor performance (cost/benefit analysis)
Promote specific service, parts and accessories offers
Plan and implement part sales promotion activities in conjunction with the marketing department
Review and monitor part sales revenue in line with targets/budgets
Review and monitor gross profit required to meet targets and budgeted departmental costs
Follow up all outstanding debtors on a regular routine basis to ensure debts are paid
Handle all front counter sales & quotations, back counter / workshop sales & quotations, and phone sales & quotations
Check, inspect and authorise the quality of all operations within the Mechanical Service Department
Ensure national average or better results for customer satisfaction survey results for service operations
Determine personnel requirements for the Service Department and conduct formal appraisals on a regular basis
Establish and maintain practices designed to train develop and motivate department employees.
About you
Minimum 5 years experience as a manager in automotive service industry
Current Victorian drivers license (manual and automatic)
The ability to continuously learn about new approaches to leadership/management, vehicle servicing, information regarding products, administrative efficiencies and customer requirements
The ability to build strong relationships with key internal and external stakeholders
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