Senior Product Owner (Acquisition & Onboarding Journey Owner)

About us
At CareSuper, we believe we’re Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we’re passionate about helping our members retire with confidence. We’re growing fast and looking for our next superhero to join us on this exciting journey.
  
About the role
As our new Senior Product Owner, you’ll own the end-to-end acquisition and onboarding journey, helping shape how future members first experience CareSuper. Reporting to the GM Member Experience, you’ll translate strategic priorities, member insights and business goals into clear journey roadmaps, prioritised backlogs and actionable delivery outcomes. You’ll work closely with Experience, Brand, Digital, Product and delivery teams to create seamless, measurable and member-led outcomes across the journey.
  
You will:

• Own the end-to-end acquisition and onboarding member journey, including journey performance, backlog prioritisation and continuous improvement.
• Translate strategic priorities, member insights and business goals into a clear roadmap and actionable backlog of work.
• Prioritise initiatives and features based on member value, business impact, delivery feasibility and enterprise dependencies.
• Define squad outcomes and OKRs, keeping journey objectives, product features and delivery activity aligned.
• Lead squad rituals and ways of working, including sprint planning, prioritisation and regular check-ins, to maintain focus and momentum.
• Engage stakeholders, surface blockers, manage dependencies and make informed trade-offs between scope, time, quality and value. 

What we’re looking for
We’re looking for a commercially minded and member-focused product or journey owner who is comfortable working through complexity, balancing competing priorities and turning strategy into meaningful delivery.

You’ll thrive in this role if you have:  

• Experience in product ownership, journey ownership or a similar role, ideally within financial services or another regulated environment.
• Strong understanding of human-centred design, service design principles, agile delivery and digital ways of working.
• Experience developing journey roadmaps, prioritising backlogs and working with cross-functional agile squads to deliver measurable outcomes.
• The ability to use data, insights and member feedback to inform prioritisation, decision-making and continuous improvement.
• Excellent stakeholder engagement and influencing skills, with the confidence to align priorities and communicate direction clearly across teams.
• Strong judgement, adaptability and comfort navigating ambiguity, trade-offs, risk considerations and delivery constraints.

Why CareSuper?
We’re not just another super fund. We’re a values-driven organisation that puts people first—our members and our team.

Here’s what you can look forward to:

• Hybrid and flexible work environment
• 3% Superannuation Guarantee (SG) above SG minimum
• Additional matching of your salary sacrifice to Superannuation of up to 3% depending on your role
• 5 weeks of annual leave
• 18 weeks of parental leave for all eligible employees
• Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
• Professional Development
• Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

Ready to apply?
We’d love to hear from you! Just send through your resume and a cover letter. Be quick—we may close applications early if we find the right person.

What happens next?
Need support during the application or interview process? We’re here to help. Just reach out to your talent partner and let us know how we can make the process work for you.

We’re committed to protecting your privacy—your personal information will be handled with care and in line with our Privacy Policy.

At CareSuper, we know that diverse perspectives make us stronger. We’re proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.