CLIENT SERVICES OFFICER

• Salary – Generous, depending on experience.   
• Development – ongoing upskilling, professional development, and internal opportunities.
• Continuous Improvement – offer improvement ideas and be a part of cross functional teams.
• PerkBox – access to a wide range of discounts and benefits through Perkbox.
• Location – Somersby NSW based, close to the Gosford freeway exit on the toll-free M1.

Delta Laboratories is a highly successful Australian business located in Somersby on the Central Coast. For over 40 years, we have partnered with some of Australia’s most ambitious beauty and wellness brands to bring high-quality products to market.

We work closely with our partners across product development, manufacturing and growth, building long-term relationships grounded in quality, responsiveness and commercial outcomes.

With more than 120 employees across multiple disciplines, we foster a culture that values collaboration, innovation and internal development.

Our commitment to Sustainability ensures we proactively reduce our ecological footprint while continuously improving our practices to protect and preserve the environment for future generations.

What is the role?

We are currently seeking a Client Services Officer to join our well-established team on a 12-month fixed term contract to cover parental leave. 

As a key link between our clients and internal teams, you will play an important role in delivering an exceptional client experience while helping keep projects, priorities and commitments moving.

Working closely with our Account Management, R&D, Procurement, Planning and Operations teams, you will:

• Prepare accurate and timely quotes for new and existing clients.
• Communicate and liaise with clients, keeping them informed of progress, timelines and next steps.
• Coordinate activities across internal teams to ensure projects continue to move forward.
• Facilitate cross-functional collaboration, keeping teams aligned on project timelines, deliverables and client commitments.
• Manage multiple client requirements, priorities and actions at once.
• Proactively follow up on outstanding actions and identify potential issues before they impact the client.
• Maintain accurate client, project and commercial information across our systems.
• Build strong relationships with clients and internal stakeholders to support successful project delivery.

You’ll be someone who is naturally organised, loves working with people and takes pride in making things happen.

To be successful in the role, you will have:

• Excellent communication, stakeholder engagement and influencing skills.
• Strong attention to detail and a high level of accuracy.
• Advanced Microsoft Excel skills.
• The ability to manage multiple priorities and deadlines in a fast-paced environment.
• A proactive mindset and willingness to use initiative.
• Strong problem-solving skills and the confidence to follow things through.
• A collaborative approach and the ability to work effectively across different teams.

An immediate start is available for the right candidate. If you are looking for a genuine career opportunity, enjoy working with clients and want to be a key contributor within a growing and innovative Australian organisation, we’d love to hear from you.

Submit your application today.

If you would like to discuss the role in more detail, please contact HR on 02 4340 0***.