Operations Support - Senior Advisor

About the role

In this role, you will support the Operations Group by maintaining, improving and embedding operational processes, systems and tools that enable efficient and effective service delivery. You will work closely with operational teams, field crews and support functions to translate business needs into practical solutions that work in the field.

A key focus of the role is supporting operational change—through hands‑on process improvement, clear documentation, and the design and delivery of practical, fit‑for‑purpose training that helps people adopt new or improved ways of working.

This is a collaborative role that suits someone who is comfortable working across teams, can work autonomously when needed, and enjoys being a trusted point of advice for operational stakeholders.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.  
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.   

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Partnering with operational teams to review, improve and standardise work management and operational processes
• Supporting the use and adoption of field work and operational systems, ensuring they align with business and operational needs
• Identifying opportunities for continuous improvement and translating operational issues into practical solutions
• Developing clear business rules, work practices, and supporting documentation
• Designing, coordinating and delivering operational and systems based training, including onboarding, refresher and change related training
• Working collaboratively across Operations, Analytics, Technology and Learning & Development to ensure solutions are practical, well communicated and embedded

Your skills and experience

For this role, we are looking for great talent with:

• Relevant Tertiary level qualification, e.g. business, technology, science or engineering
• Strong operational experience, ideally within a field‑based, asset‑intensive or service delivery environment
• Experience in developing and delivering training or supporting operational capability uplift
• The ability to engage with a wide range of stakeholders and translate complex requirements into simple, workable solutions
• A self‑motivated mindset, with the ability to prioritise and deliver outcomes with minimal supervision
• A collaborative approach and a genuine commitment to being a team player

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. 

Applications close Monday 24th August  

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website