Senior Rostering Coordinator

Are you an experienced rostering professional who thrives in a fast-paced environment and enjoys solving complex workforce scheduling challenges? Do you have strong SCHADS Award knowledge and a passion for delivering exceptional outcomes for participants and support workers?

Ability Plus is seeking a Senior Rostering Coordinator to play a critical role in ensuring continuity of care, workforce optimisation, compliance, and operational excellence across our disability support services.

As our Senior Rostering Coordinator, you will be responsible for coordinating and optimising workforce deployment across multiple participant programs. You will work closely with Participant Program Coordinators, Support Workers, and operational leaders to ensure participants receive the right support from appropriately skilled workers while balancing workforce capability, SCHADS Award compliance, and operational efficiency.

This is a hands-on, solutions-focused role that requires strong judgement, attention to detail, and the ability to remain calm under pressure while managing changing priorities.

• Create, maintain, and optimise complex rosters across participant programs.

• Manage unplanned absences, roster changes, and workforce shortages.

• Apply SCHADS Award provisions to rostering decisions, including overtime, travel, broken shifts, and minimum break requirements.

• Work closely with Participant Program Coordinators to maximise continuity of care and workforce utilisation.

• Coordinate changes arising from participant needs, service variations, and hospital admissions.

• Monitor attendance, leave, timesheets, and workforce utilisation.

• Coach and support coordinators on best-practice rostering and workforce allocation.

• Oversee After Hours rostering processes and ensure effective handovers.

• Analyse rostering trends and provide operational insights and recommendations.

• Ensure accurate documentation and records are maintained within VisualCare.

To be successful in this role, you'll bring:

• Demonstrated experience in workforce rostering, scheduling, or workforce planning within disability, home care, aged care, or community services.

• Strong working knowledge of the SCHADS Award.

• Experience managing complex and changing rosters while maintaining service continuity.

• Confidence using rostering, CRM, or workforce management systems (VisualCare experience highly regarded).

• Excellent communication and stakeholder management skills.

• Strong analytical and problem-solving capability.

• High attention to detail and commitment to accuracy.

• The ability to work independently and make sound decisions in a dynamic environment.

• NDIS Worker Screening Check

• Working with Children Check

• Full working rights in Australia

At Ability Plus, our mission is to ensure every participant has access to quality services that maximise independence, choice, and wellbeing. We are guided by values that include:

Choice | Respect | Partnership | Participation | Teamwork | Innovation | Safety | Relationship Building | Fun

You'll join a supportive team culture where your expertise is valued and where you'll have the opportunity to contribute to continuous improvement and service excellence.

To support your onboarding and build strong relationships across the business, this role requires:

4 days per week in our Cheltenham office for the first 6 months

Following the initial onboarding period, a more flexible hybrid working arrangement may be considered based on performance and business requirements.

If you're a proactive rostering professional who enjoys balancing participant outcomes, workforce requirements, and operational priorities, we'd love to hear from you.

Apply today and help us deliver exceptional disability support services across our community.