Outside School Hours Care / Childcare - Service Manager (Program Manager)

TeamKids is looking for a Program Manager to lead our large and vibrant OSHC service.
This is a full-time leadership opportunity for an experienced OSHC professional who is ready to take ownership of a high-volume service, lead a strong leadership team and drive consistency, quality and growth across the program.
The Role Position: Program ManagerLocation: Gledswood Hills Contact Hours: 7:00am–9:00am & 1:50pm–4:50pm Administration: 10 hours per week Leadership Structure: Program Manager + 2 x Directors of Service + 2 x 2ICs.
The service is a large service operating across two separate environments – Juniors and Seniors. This creates an exciting and complex operational environment for a leader who enjoys managing multiple priorities and building strong systems and routines.
As Program Manager, you will work closely with the onsite leadership team to oversee the day-to-day success of the service across Before School Care, After School Care and Vacation Care.
This is a hands-on leadership role. You won't be leading from behind a desk. You'll be visible on the floor, working alongside your team, providing coaching and support and ensuring the service operates to a high standard.
What You'll Be Doing

• Lead the day-to-day operations of a large, high-volume OSHC service
• Oversee operations across both the Juniors and Seniors sites
• Work closely with the Directors of Service and 2ICs to provide strong and consistent leadership
• Lead, coach, mentor and develop permanent and casual educators
• Support your team during contact hours and lead by example
• Manage staffing, ratios, compliance, programming and operational requirements
• Build strong relationships with children, families, school leaders and the wider school community
• Oversee communication with families and the school
• Establish strong routines, systems and processes across the service
• Drive high-quality, engaging and inclusive programming
• Identify issues early and take ownership of finding solutions
• Maintain high standards of safety, compliance and quality
• Ensure administration is completed accurately and within required timeframes
• Build a positive, accountable and high-performing team culture
• Support the continued growth and development of the service

About You We are looking for a confident and experienced leader who can thrive in a complex and fast-paced environment.

• Strong OSHC leadership experience, highly desirable
• Experience managing a split-site service or multiple operating environments, essential
• Experience leading permanent and casual teams
• Strong operational and organisational skills
• The ability to manage competing priorities and changing needs
• Confidence leading, directing, coaching and holding a team accountable
• Strong communication and relationship-building skills
• Excellent administration and attention to detail
• Strong follow-through and the ability to close the loop
• A proactive and solutions-focused approach
• Confidence managing staffing, ratios, compliance and programming
• The ability to maintain high standards in a busy and constantly changing environment

Why Join TeamKids? This is a fantastic opportunity to join a growing organisation and take ownership of a large service with significant potential.
You'll have the opportunity to shape the culture of the service, develop a strong leadership team, build consistency across two operating environments and make a genuine impact on the experience of children, families and educators.
Additional information

• Take the next step in your OSHC/ Childcare career and join TeamKids!
• Opportunities for career progression - On the job coaching - In-house training
• Get Rewarded! - Earn Extra on us through the ECEC Grant