Technical Support Officer

The Victorian Curriculum & Assessment Authority (VCAA ) is a statutory body responsible to the Victorian Minister for Education, serving both government and non-government schools. We provide high-quality curriculum, assessment and reporting for all Victorian student's birth to 18 years.

An exciting opportunity exists to join the Corporate Services Division in the Information Technology Unit for an ongoing full-time position.

• Salary: $81,496 - $96,073 (Plus Superannuation of 12%)
• Ongoing
• Usual hours of work: Full time (flexible work conditions may be available)
• Usual work location: East Melbourne/Coburg

Role Purpose

The Technology Officer supports the delivery of information technology, providing technical assistance, tailored guidance, and innovative solutions. Collaborating with diverse stakeholders, the incumbent ensures seamless technology adoption, conducts user training, and delivers responsive timely IT support. The purpose of this role is to provide first and second level technical infrastructure support, assist staff in the area of Microsoft Windows, Microsoft Office and resolve technical problems reported through the incident management system.

The role is also expected to:

• Answer Service Desk calls and emails, register incidents and attend to their resolution, or escalate were appropriate
• Assist with ICT asset registration and tracking
• Install and commission new laptop hardware, printers, peripherals including desktop and mobile telephony
• Provide technical support for end user technology, including desktop, laptop, mobile, remote access, print/scan/copy, audio video teleconferencing and standard software
• Maintain user network access
• Produce documentation for reports, briefings, correspondence, technical and user documentation
• Support both business locations, Melbourne CBD and Coburg, (including occasional after hours and weekends during peak periods), remotely and on site, as part of a regular rotation process.

In addition, the role is expected to perform one or more of the following duties as agreed (minimum 1):

• 1st level Security Operations Centre including security incident reporting and escalations.
• Project management of routine & ad-hoc VCAA projects such as NAPLAN / GAT / VCE marking support or end user hardware replacements.
• Software license, vendor management, and procurement activities for low-medium complexity vendor relationships and contracts.
• Evaluation of new technologies and their application to VCAA for low-medium complexity requirements, including development of guidance materials for newly adopted technologies

Attributes

• You are driven, enthusiastic and set high standards in your work performance.
• You are a collaborative team player with a “can do” attitude.
• You have solid spoken and written communication skills in writing emails, letters and reports.
• You are a strong problem solver; you identify and provide workable solutions.

Qualifications and Experience

Desirable: Relevant tertiary qualification in Information Technology

How to apply

Applicants are encouraged to include a Curriculum Vitae and a Cover letter addressing the key selection criteria provided in the position description.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact Steven Heaps via email ************@education.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on Wednesday 19 August 2026.