Program Coordinator - Housing and Homelessness

 Life at Vinnies

At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.

 What we can offer you

• Work with a purpose – not your average organisation and not your average role!
• Competitive hourly rate and excellent employment benefits under our Employee Agreement
• Salary packaging arrangements – helping you save on tax
• Access to our Employee Assistance Program – our employees are our most valuable asset
• A welcoming and inclusive environment where you’ll always feel part of a team

The Role

As the Program Coordinator for the Woree Temporary Supported Accommodation, you will oversee daily operations to ensure high-quality service delivery and positive client outcomes. You will coordinate service provision, support individuals with complex needs, and lead the performance and development of your team. Key requirements of this role include strong leadership and case management skills, sound analytical abilities, and a commitment to working within relevant funding agreements, legislation, and the policies and procedures of the St Vincent de Paul Society Queensland.

Key Responsibilities include:

• Ensure all operations comply with funding agreements, legislation, and organisational policies, while effectively managing financial, human, and physical resources.
• Coordinate and oversee daily service delivery to achieve quality outcomes for clients.
• Develop, implement, and monitor strategies to improve program performance, efficiency, and continuous improvement.
• Manage budgets and financial reporting in consultation with the Senior Manager.
• Provide effective leadership to build a positive, high-performing team culture.
• Build and maintain strong relationships with stakeholders and represent the program within the community.
• Oversee administration, reporting, rostering, and related operational tasks.
• Champion a safe, compliant, and professional work environment.

This is a Permanent, Full-Time Position (38 hours per week) role based in Cairns.

To be successful in the role, you will meet the following criteria:

• Advanced Diploma in Community Sector Management, or a tertiary qualification in Social Work, Psychology, Social Sciences, or a related discipline. (Mandatory)
• Minimum five years’ industry experience working with clients in crisis including holistic person-centred case management frameworks
• Current Class C Drivers’ Licence is required
• Demonstrated program coordination and leadership skills, including human resources and financial management, quality assurance, risk management and reporting
• Previous experience as a coordinator of equivalent senior position with accountability for operational outcomes and direct reports
• Demonstrated sound knowledge, skills and experience in holistic complex case management that is client centred
• Demonstrated sound knowledge, skills, experience and commitment to individualized strengths-based planning and support service delivery
• Competent skills in the use of technology with sound IT skills – Microsoft applications, databases
• Knowledge of and ability to work within relevant funding guidelines and legislative requirements relating to the delivery of program outcomes and safety and risk
• Ability to inspire and lead a small team including well-developed interpersonal, communication, IT and organisation skills
• Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society

Ready to apply? We can’t wait to hear from you.

You can submit your application via SEEK or directly on our careers page!

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications/licences.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples are strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.