Branch Manager

Branch Manager – Operations & Sales Focus

Empire Office Furniture is Queensland's leading office furniture retailer servicing many high-profile corporate organisations, government departments, local and regional business customers. This Australian owned and operated company has a great reputation in successfully providing quality workstations, seating and furniture for over 40 years. We operate eight retail stores across Queensland and NSW.

The Role:

We’re seeking a hands-on Branch Manager to lead our Mackay team, with a focus on operational efficiency, team leadership, sales performance and process compliance. Reporting to the Branch Operations Manager, this is a great opportunity for experienced managers with an operations focus looking for better work/life balance (no weekends) and a fresh industry challenge.

We’re open to strong people leaders from outside the industry who thrive on accountability, problem-solving, and building high-performance teams.

Key Responsibilities:

• Oversee daily branch operations across showroom, warehouse, logistics and admin

• Coordinate staffing, resource allocation, and scheduling to maximise workflow efficiency

• Ensure operational compliance with company procedures and safety standards

• Monitor inventory levels, manage stock movement, and maintain accurate reporting

• Lead and support commercial fit-outs and delivery logistics

• Drive the implementation of corporate strategies and continuous process improvement

• Coach and manage team performance with clear KPIs and accountability

• Engage in sales activity, customer interactions and showroom presentation as needed

• Take full responsibility for branch-level reporting, budgeting, and operational metrics

What You’ll Bring:

• Proven experience in operations, retail or branch management

• Strong leadership and communication skills – able to manage, train and hold a team accountable

• A practical, hands-on approach to solving problems and improving processes

• Organised, detail-focused and confident working with systems and reports

• A willingness to learn and adapt — furniture industry experience is great but not essential

• A customer-first mindset and ability to juggle competing priorities in a busy environment

• Demonstrated ability to communicate with a wide range of stakeholders including customers, team members, suppliers, and head office?

If you’re ready to lead a high-performing branch and thrive in a structured, operational role — we’d love to hear from you.