Customer Support Coordinator (Spare Parts)

Join a global leader and become the driving force behind an outstanding customer experience.

We are seeking an energetic and customer-centric Customer Support Coordinator (Spare Parts) to be the key link between our customers and operations teams. You'll manage enquiries, quotations, and sales orders for spare parts, ensuring exceptional service, accurate information, and on-time supply every step of the way.

This is a hands‑on, fast‑paced role suited to someone who thrives on problem‑solving and building strong internal and external relationships.

About the Role

As Customer Support Coordinator (Spare Parts), you will:

• Build and maintain strong relationships with customers, technicians, and suppliers.

• Be a primary contact for all customer enquiries regarding spare parts where you'll provide accurate lead times, pricing, and availability.

• Process customer orders accurately and efficiently and follow up on quotes and keep backorders up to date.

• Work with warehouse and procurement to confirm availability and order status as well as coordinating freight, shipping documents, and proof of delivery.

• Identify, quote, and process spare parts orders in the ERP system (MS D365).

• Work closely with the Customer Support Coordinator (Spare Parts) team to proactively manage customer backorders, improve service levels and DIFOT performance, and provide customers with regular updates on outstanding orders.

• Support after‑hours enquiries on a rotating roster.

About You

• Excellent communication and customer service skills, with a proactive and solution-focused approach.

• High attention to detail and accuracy along with strong organisational skills.

• A proactive attitude and willingness to take ownership.

• Be self-driven and results orientated.

• Previous experience in customer service, administration, spare parts or internal sales.

• Experience in processing purchase and sales orders.

• Collaborative team player, results‑focused, and comfortable in a fast‑paced environment

• Competent in ERP systems (Microsoft Dynamics 365, SAP, Pronto, or similar) and proficient in MS Office applications.

• Flexible to be part of the after-hours spare parts sales roster (approx 1 weekend every 4-5 weeks).

• Understanding of logistics and procurement processes, particularly in mining or remote environments is advantageous.

The successful candidate must have full working rights in Australia, be able to pass a pre-employment medical, and obtain a National Police Clearance before commencement.

Why Join Us?

• Employee Assistance Program – confidential support for you and your family.

• Supportive Team Culture – a workplace where collaboration and connection thrive.

• Training & Development – access to global programs to help you grow professionally.

• Free Onsite Parking – making your day just a little easier.

• Thrive Employee Benefits Program – perks, discounts, and cashback incentives to support your wellbeing.

• We Care Engagement Survey – your voice matters, and we take action on what’s important to you.

• Tenure & Team Player Awards – celebrating your contributions and alignment with our values.

About Normet

At Normet, we're redefining what underground mining and tunnelling can achieve. As a global leader in mining technology, equipment, construction chemicals and digital solutions, we help our customers operate safer, smarter and more sustainably. We believe our passionate team of 1,800 professionals in over 50 locations in 30 countries, are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.

Ready to take the next step?

Be the trusted link between our customers and the parts they need to keep moving. Apply today and become part of our journey.

We thank all applicants for their interest, however only shortlisted candidates will be contacted.

Normet is an equal opportunity employer cultivating a positive, diverse, safe, and supportive workplace environment. We provide a culture that welcomes individuals from all backgrounds and values their unique perspectives, experiences, and talents. We encourage applications from individuals of all backgrounds and experiences inclusive of Aboriginal and Torres Strait Islander peoples.

            Come and share your courage to shine with us!