Medical Receptionist (Full time, Part time or Casual)

We are seeking a friendly, reliable, and professional Medical Receptionist to join our busy bulk-billed family practice in Toongabbie for 3-5 days a week. If you enjoy working in a supportive environment and pride yourself on excellent customer service, this could be the perfect role for you. We are looking for a receptionist with prior experience in a medical centre.

• Flexible position: part-time or casual hours available

• Practice hours: Monday–Friday, 8:30 AM – 6:00 PM, and Saturdays, 8:30 AM – 1:00 PM

• Using Best Practice (BP) software for patient bookings and clinical management

• Processing Medicare, private, and WorkCover billings, including EFTPOS and HICAPS transactions.

• Working collaboratively with GPs, nurses, and administrative staff to provide exceptional patient care

• Greeting and assisting patients in person and over the phone with professionalism and empathy

• Greeting and registering patients on arrival

• Managing phone calls, appointments, and patient enquiries

• Processing payments and Medicare/HICAPS claims

• Scanning and filing medical documents accurately

• Maintaining the cleanliness of the waiting area and consultation rooms

• Supporting doctors with administrative and operational tasks

• Ensuring patient privacy and confidentiality at all times

• Prior medical reception experience essential

• Experience using Best Practice (BP) or similar clinical software (highly regarded)

• Excellent communication and time management skills

• Strong attention to detail

• Ability to multitask in a busy environment

• Professional presentation and a positive, team-oriented attitude

• Proficiency in email and fax management

• A warm and welcoming work environment

• Convenient location with ample parking

• Close to public transport (train station nearby)

• A well-established, family-oriented GP practice

• Use of Best Practice software