Customer Service Representative

Kick-start your Customer Service Representative career with a stable, full-time role in our Gold Coast team - no specific industry experience needed, just a positive attitude, customer focused, great people skills and a willingness to learn.

Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs. As part of the Beijer Ref Group, we’re backed by a national network of more than 100 branches and 800+ employees. While we’re a well-established business, what really sets us apart is our people-first culture and commitment to supporting our team to succeed.

We’re looking for someone friendly, dependable and ready to learn to join our Gold Coast branch in this full-time Customer Service Representative role. This is a great opportunity to build a long-term career with a trusted business that values attitude, teamwork and growth.

• Experienced professionals who are keen to share their knowledge and support others. Our values, Committed, United, Engaged and Straightforward. We work hard, help each other and enjoy what we do.

• Full training provided – No industry experience? No problem. We’ll give you the training and support you need to succeed.

• Real career development – Grow your skills with coaching, mentoring and genuine opportunities to progress within the business.

• Competitive salary package – Enjoy a solid salary package with an incentive plan as part of the role.

No two days are the same in this role. You’ll be the friendly face (or voice) our customers rely on, helping to deliver great service and keep the branch running smoothly through:

• Assisting in the management of stock;

• General warehousing duties as required; 

• Operation of the forklift, including picking and packing;

• Adhering to operational health and safety requirements;

• Delivering products in work vehicle to customers;

• Internal sales procedures and counter service to our valued customers; and

• Building strong customer relationships through honest, helpful service

We’re not just hiring for experience - we’re hiring for the right attitude. Whether you’ve worked in wholesale, sales, retail, customer service, administration or a similar role, we’d love to hear from you if you:

• Enjoy helping people and creating a positive customer experience

• Are organised, reliable and keen to learn

• The team has a straightforward communication style, so comfort with direct, clear feedback will be valuable in this trade style of environment.

• Feel confident using a computer, with basic to intermediate skills

• Positive and eager to learn attitude. 

• An Australian drivers licence.

• A Forklift licence (desirable, not essential company will support).

• Willing to undergo a pre-employment medical (including a drug and alcohol assessment)

• Are looking for a stable role with a company that invests in its people

If you’re ready to bring your customer service skills to a business that values its people and supports your growth, click ‘Apply now’ we’d love to hear from you!