Hospitality Front of House / Barista

About Us:

HBH Group is a Brisbane-based hospitality group operating a diverse portfolio of exciting venues. From neighbourhood favourites to destination hotspots, we create spaces where people come together to eat, drink, celebrate, and connect.

Our businesses are united by a shared commitment to quality, consistency, and genuine hospitality. At HBH Group, we invest in our people as much as we invest in our venues. We foster a culture of respect, accountability, and continuous improvement supporting our teams with clear systems and opportunities for growth.

Role Overview:

We are seeking a Hospitality Front of House / Barista to join our cafe and wine bar teams in Brendale.

You’ll be part of a team that values high energy, strong product knowledge, and consistently exceptional customer experiences across all venues.

We’re looking for someone who is confident, engaging, and genuinely passionate about hospitality, with a natural ability to connect with customers and deliver outstanding service wherever they are working on any given day.

Key Responsibilities:

• Greet customers warmly and create a welcoming atmosphere
• Take customer orders accurately and efficiently
• Handle customer inquiries, requests, and complaints professionally
• Provide menu recommendations and explain products
• Prepare coffee (espresso, cappuccino, latte, flat white, etc.) to standard recipes
• Steam and texture milk correctly
• Maintain consistency in drink quality and presentation
• Prepare other beverages (tea, iced drinks, smoothies)
• Operate the point-of-sale (POS) system
• Process cash, EFTPOS, and contactless payments
• Balance tills and handle transactions accurately
• Keep the café, serving areas, and tables clean and tidy
• Follow food safety and hygiene regulations
• Clean coffee machines, grinders, and equipment regularly
• Restock cups, lids, milk, and supplies
• Work collaboratively with kitchen and front-of-house staff
• Communicate effectively during busy periods
• Manage time effectively during peak hours
• Monitor stock levels and report shortages
• Refill display cabinets and fridges
• Help with opening and closing procedures
• Contribute to creating a welcoming, high-energy atmosphere for customers across all sites

Skills & Qualifications Required:

• Current Responsible Service of Alcohol (RSA) or willing to obtain quickly
• Food Handling Certificate
• Previous experience in hospitality, retail bottle shop, FOH service, café, or bar environment
• Strong customer service skills with a genuine focus on creating positive customer experiences
• Excellent communication skills with a friendly, outgoing, and professional manner
• Well-presented, energetic, and approachable personality
• Ability to multitask and remain calm in busy, fast-paced environments
• Basic experience with POS systems and cash handling
• Reliable, punctual, and adaptable with a strong work ethic
• Team-focused attitude with willingness to support across different venues as needed

What we offer:

We value our team and offer a range of benefits to support your professional growth and wellbeing:

• Competitive salary based on experience
• A fun, supportive, and passionate team environment
• Staff discounts and perks across our hospitality, liquor, and childcare businesses
• Daily food and coffee benefits
• Discounted gym membership
• Ongoing training and professional development opportunities
• Employee Assistance Program (EAP)

The opportunity to be part of a growing and innovative group of businesses

Pre-Employment Requirements:

Before commencing employment, successful applicants will need to provide:

• Verification of identity
• Right to work documentation
• References
• Consent for us to conduct background checks

If you think this role may be suitable for you, please submit a cover letter outlining your experience along with your resume at your earliest convenience. If you have further questions about the role, please email manager@gorillagrind.com.au