Business Performance & Transformation Manager

Be part of something bigger. Be part of ISS.

Full-time Onsite | Senior Leadership Role | Melbourne CBD

A rare opportunity exists for an experienced Performance & Transformation Manager to drive operational excellence, strategic improvement, and service innovation across a major corporate account. This senior role leads core support functions and steers transformation initiatives that elevate service performance, governance, and customer experience.

🌟 About the Role

The Performance & Transformation Manager is responsible for shaping and delivering the account’s transformation agenda. You will lead key support functions—including Health, Safety, Quality & Risk (HSEQ), Sustainability, Procurement, and Data & Technology—while overseeing programs of work that strengthen operational performance and embed continuous improvement.

As a member of the Senior Leadership Team, you will work closely with internal specialists, global subject‑matter experts, and senior customer stakeholders to ensure the account continues to evolve, innovate, and deliver exceptional outcomes.

🔑 Key Responsibilities

• Lead and manage Facility transformation programs, defining scope, objectives, deliverables, and timelines.

• Oversee central support functions including Procurement, Sustainability, Data & Technology, and HSEQ.

• Identify and implement process improvements that enhance operational efficiency and customer experience.

• Monitor program progress, manage risks, and implement mitigation strategies.

• Guide and support operational teams to achieve key milestones and performance outcomes.

• Champion a culture of continuous improvement, innovation, and change adoption.

• Build strong relationships with stakeholders at all levels to ensure alignment and effective communication.

• Lead the development and rollout of performance dashboards and reporting frameworks to strengthen data‑driven decision making.

🎯 Success Measures

• Delivery of transformation projects on time and to scope.

• Improved performance across core support functions.

• Strong HSEQ compliance and proactive risk management.

• Enhanced sustainability outcomes and reporting quality.

• Positive stakeholder feedback on service improvements and collaboration.

🧩 Experience & Attributes

• Proven experience delivering major programs of work in complex, fast‑paced environments.

• Strong operational background with a passion for continuous improvement and innovation.

• Exceptional leadership and communication skills, with the ability to influence outcomes at all levels.

• Demonstrated ability to manage multiple projects and streams of change simultaneously.

• Highly analytical with strong problem‑solving and decision‑making capability.

• Commercially astute and outcome‑driven, with a focus on measurable P&L impact.

🧠 Key Competencies

• Customer Focus

• Ensures Accountability

• Drives Results

• Collaboration & Influence

• Financial Acumen

• Effective Communication

• Data Analysis

• Operational Expertise

• Transformation & Change Leadership

How to Apply:

Click on the 'apply' link and complete the online application.

Our Commitment:

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted