Senior Account Manager – Marketing Agency

About the role

We're Upstairs, a strategy-first marketing and creative agency in Northbridge. We're looking for a Senior Account Manager to lead high-retention, strategy-led accounts, own key business relationships, and drive long-term roadmap growth. Strategy here is a team sport. Everyone gets a seat at the table, we work hard, and we have a lot of fun doing it. Most of all, we genuinely care about what happens to our clients' businesses.

Key responsibilities

• Lead and own client relationships across retainer and project clients in retail, events, agriculture, mining, and more

• Maintain devlope strong relationships with key stakeholders across our client base

• Chair regular reviews: honest, data-led, and focused on long-term growth

• Be the primary strategic contact clients turn to for performance and directional advice

• Lead annual strategic planning and campaign roadmaps across your account portfolio

• Work alongside our data analyst to turn performance insights into clear, confident client conversations

• Spot the long-term growth opportunities each client is ready for

• Brief our designers, developers, and media specialists with enough context to do their best work

• Be the last set of eyes on anything that leaves the building under your client's name

• Inspire and mentor team members across the agency

About you

• 5+ years in agency account management or genuine multi-client work

• Broad digital knowledge across paid search, SEO, CRM and digital project managment

• Ability to read campaign performance and turn it into actionable recommendations clients buy into

• Clear written and verbal communication

• You run your own accounts, your own time, and your own standards

• Current driver's licence and reliable vehicle for local client visits across Perth

• Suitable home office setup for WFH days and remote client presentations

About us

We're Upstairs, a strategy-first marketing and creative agency in Northbridge. Everything we build starts with real insight and ends with results you can measure.

Benefits

• $100k–$130k package (inclusive of an achievable performance bonus) + superannuation

• Bonus KPIs built around doing the job well: client retention, portfolio growth, and personal development

• Hybrid flexibility with genuine seat at the table

• Small team environment