Case Manager

Primary DetailsTime Type: Full timeWorker Type: Employee

Please see more information about QBE careers here

Parramatta, Newcastle or Lismore, NSWPermanent role, full time hoursHybrid working arrangements - 2 days in office

The opportunity

We are seeking an experienced Workers' Compensation Case Manager to join our Nominal Insurer team as a Workers with Highest Needs (WWHN) Case Manager.

In this highly rewarding role, you'll manage a portfolio of long-term and complex claims involving workers with significant physical, psychological, and psychosocial needs. You'll play a critical role in supporting injured workers throughout their recovery journey, coordinating treatment and support services, and working collaboratively with employers, health providers, legal representatives, and other stakeholders to achieve the best possible outcomes.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Manage a portfolio of complex Workers with Highest Needs (WWHN) claims, delivering tailored support and sustainable outcomes for injured workers.Proactively coordinate treatment, rehabilitation, recovery, and return to work strategies in line with workers' compensation legislation and scheme requirements.Build trusted relationships with injured workers, employers, treating practitioners, rehabilitation providers, legal representatives, and internal stakeholders.Provide advocacy and support for workers with significant physical, psychological, or psychosocial barriers, ensuring they receive appropriate support and services.Make informed decisions on complex claim matters while maintaining accurate, compliant documentation and meeting regulatory requirements.Contribute to a collaborative team environment focused on continuous improvement, quality outcomes, and exceptional customer experiences.

About You

Demonstrated experience managing complex workers' compensation claims, with a strong understanding of workers' compensation legislation and return to work principles.Experience managing long-term, litigated, psychological injury, catastrophic injury, or other high-complexity claims is highly regarded.Strong stakeholder management and influencing skills, with the ability to build effective relationships across diverse groups.Excellent written and verbal communication skills, with the ability to navigate challenging conversations with empathy and professionalism.Resilience, sound judgement, and a solutions-focused mindset when supporting vulnerable workers through complex claim journeys.Highly organised with strong prioritisation skills and the ability to manage competing demands while maintaining a customer-centric approach.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here .

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here .

How To Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com .

Skills:

Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder ManagementApplication Close Date: 14/09/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.