Business Support Officer

At a Glance

Work type: 35 hrs per week, Hybrid options
Salary: $91,365 to$100,642  + 12% superannuation
Employment Type: Full Time Term Contract up to September 2027
Closing date: 9pm, Wednesday, 12 August 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

About the role
Join our Waste & Cleansing team as a Business Support Officer and play a key role in providing high-quality business, project and administrative support. Working closely with the Group Manager and broader team, you will help drive the efficient delivery of essential operational services across our City. 

In this role you will: 

• Provide high-quality administrative, business and project support within a busy and collaborative team.
• Coordinate service requests, communications, meetings and team activities, ensuring timely and effective outcomes.
• Support operational service delivery through reporting, payment processing, project coordination and business administration activities.
• Build strong relationships with internal and external stakeholders while contributing to continuous improvement and service excellence initiatives.

What’s on offer

Full Time Term Contract Opportunity up to September 2027

We offer a competitive remuneration package from  $91,365 to$100,642 plus 12% superannuation.

Your employee experience with City of Parramatta includes: 

• Flexibility: Hybrid working conditions, flexi‑time scheme, additional leave over the Christmas period 
• Leave: 14 weeks paid parental leave, 15 days personal leave, Long service leave after 5 years 
• Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
• Location & Convenience: Central Rydalmere location, free on site parking, Novated leasing available
• Growth: Learning and development programs, leadership pathways, free LinkedIn Learning 

About you

The successful candidate is an organised and proactive professional who enjoys supporting others and thrives in a dynamic environment. You bring a customer-focused mindset, strong attention to detail and the ability to balance competing priorities while maintaining high standards of service and professionalism. 

You will also bring: 

• Experience providing administrative, business or project support in a complex and fast-paced environment.
• Strong communication and stakeholder engagement skills, with the ability to build positive working relationships across a diverse range of people.
• Proven experience coordinating activities, supporting projects and managing sensitive and confidential information with professionalism and discretion.
• Well-developed organisational, problem-solving and time management skills, with the ability to use initiative and deliver outcomes in a busy environment.
• Advanced skills in the Microsoft Office suite and proficiency in service request and procurement systems, including TechOne, Pathway and other Council systems.
• The ability to adapt to changing priorities while maintaining accuracy and a high standard of service delivery

To be considered for this role, you must meet the essential requirements in the Position Description, including the below Qualifications/Licences: 

• Tertiary qualification in Business, Management, Administration (or related discipline) or a significant amount of comparable industry experience in an administrative or trade support capacity

Want to know more?

Review our Values Flyer to learn more about the behaviours that guide how we work. Further details about this role can be found in the Position Description. For a confidential discussion, please contact Andrew Ho via ***********@cityofparramatta.nsw.gov.au.

How to apply

Applications must be submitted online by 9pm, Wednesday, 12 August 2026. Applications submitted by other means will not be accepted. Please upload a current resume and cover letter addressing the “About You” section. 

Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process. The City of Parramatta supports a drug and alcohol‑free working environment. Employees may be subject to random testing.

How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact ***********@cityofparramatta.nsw.gov.au for a confidential discussion. 

Eligibility: 
Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.