Member Services Officer - Super

Are you seeking a rewarding and flexible career in financial services? Located in south-west Sydney with Hybrid working available once fully trained (south-west Sydney, CBD, home), we’re looking for a passionate and customer-focused professional in join our Member Services team.  

Career opportunities are excellent for a person who has an attitude that aligns fully with the 100% customer-focused commitment of the company. This is a role for a person who loves speaking by phone to people and embodies the customer-first values in every interaction they have. The focus is entirely on quality of interaction – not getting off the phone asap!

Key Responsibilities:

• The making of outbound information and education-based calls to existing customers and other stakeholders. NO sales calls! Some inbound calls as required

• Addressing email enquiries from customers, employers and other stakeholders

• Driving retention and acquisition

• Delivering high-quality factual information, supporting customers in making informed decisions

• Manage and resolve any concerns and complaints

Experience and qualifications:

·         Previous experience in super is strongly preferred. Experience in other financial services fields such as insurance and banking will also be considered

·         Experience in meeting and surpassing customer expectations

Terms of employment

·         The work hours are 38 hours per week.

·         General daily start time is from 8:30am-9:30am (dependent on shift)

·         Some work from home arrangements may be negotiated following approval from Team Leader.