Workforce Support Representative

About Us

Golden City Support Services (GCSS) is a leading community-based and registered NDIS provider dedicated to helping people with disability live connected, independent, and meaningful lives.

Every day, our team works alongside participants to build skills, pursue goals, strengthen community connections, and create opportunities that matter. We are proud to support individuals and families across Central Victoria through personalised, high-quality services that put the person at the centre of everything we do.

At GCSS, we know that great outcomes start with great people. That's why we foster a workplace culture built on respect, collaboration, integrity, and continuous learning. Whether you're new to the sector or an experienced professional, you'll be supported to grow your skills, build your career, and make a lasting impact in your community.

Join a team where your work has purpose, your contribution is valued, and every day brings the opportunity to make a genuine difference in people's lives.

About the position:

We are currently seeking an organised and proactive Workforce Support Representative to join our team in Bendigo. As the first point of contact for many of our support staff, you'll thrive in a fast-paced environment, enjoy problem-solving, and take ownership of finding staffing solutions that ensure quality supports continue uninterrupted.  Working closely with the Human Resources Manager and operational leaders, you will help coordinate rosters, support recruitment, and onboarding processes, maintain workforce records, monitor training compliance, and provide backup reception support when required.  This is a fast-paced office-based role that requires strong problem-solving skills, flexibility, and a commitment to quality service delivery.

About you:

• Experience in rostering, workforce planning, recruitment support, or HR administration

• Strong organisational, communication and customer service skills

• The ability to adapt quickly and respond to changing workforce needs

• Proficiency in Microsoft Office and workforce management systems

• A collaborative approach and a commitment to quality service delivery

• An interest in the disability and community services sector

Experience in disability, health, community services, or aged care along with qualifications in HR/Business Administration or related field will be highly regarded

Benefits of working at GCSS:

At GCSS, you'll be part of a values-driven not-for-profit organisation dedicated to creating inclusive communities and supporting people with disability to live the lives they choose.

We offer a supportive team environment, meaningful work, and opportunities for professional growth, including:

• Competitive remuneration and NFP salary packaging, including meal and entertainment benefits.

• A family-friendly workplace.

• Ongoing training, coaching, and professional development opportunities.

Golden City Support Services is proud to be recognised as the Employer of Choice Award Winner 2026, Bendigo Business Excellence Awards. GCSS is recognised for our passion, innovation, inclusive culture, and commitment to creating a workplace where people feel valued and supported empowering both our team and the people we support.

How to Apply:

To obtain a copy of the position description please go to the positions vacant section under careers of the Golden City Support Services website https://www.gcss.org.au/careers/

Please submit your resume, cover letter, and a statement addressing the Key Selection Criteria and your suitability for the role to ••••@gcss.org.au.

Applications close: 31 August 2026