Club Concierge

Club Concierge

At The Ritz-Carlton, Perth, our Ladies and Gentlemen are the most important resource in our commitment to delivering exceptional experiences to our guests. We are seeking a Club Concierge who can help us grow, build lasting relationships, and inspire excellence.

• Unmatched global perks – Enjoy exclusive discounts on hotel stays and dining across Marriott International properties worldwide for you, your family, and friends 
• Grow your career without limits – Access world-class training, development programs, and endless career opportunities within the world’s largest hotel group 
• Invest in your future – Benefit from industry-leading learning programs and professional development resources designed to help you succeed 
• Feel valued every day – Be recognised and celebrated through ongoing employee recognition initiatives
• Enjoy local perks – Access exclusive discounts at nearby retail and lifestyle venues 
• Birthday perks – Celebrate your special day with a paid day off
• Be part of something bigger – Join a global brand that champions diversity, inclusion, and equal opportunities for all 

About the Role

Duties

• Monitor the Club Lounge to ensure seating availability, guest safety, wellbeing, and exceptional service standards. 
• Welcome and assist guests, anticipate service needs, respond to enquiries, and provide professional and memorable guest experience. 
• Prepare and serve hot, cold, and alcoholic beverages in accordance with company standards and responsible service requirements. 
• Maintain the cleanliness and presentation of the bar, lounge area, equipment, tables, glassware, and utensils. 
• Manage stock levels of beverages, ice, glassware, and supplies, ensuring timely replenishment and secure storage of inventory.
• Complete opening and closing procedures, document relevant information, coordinate supply requisitions, and communicate operational or guest requirements to the kitchen and leadership team.

Skills & Experience

• Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
• I’m Alert Food Safety Certification (from City of Perth) 
• Experience working in customer service role preferable
• Passion for customer service
• Unrestricted working rights for Australia

Only shortlisted candidates will be contacted to go through our selection process.  

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