Customer Service Consultant

RACT exists to serve our members and the Tasmanian community. This means everything we do is focused on our members needs and interests. With a legacy spanning over 100 years, we’re proud to be the most trusted organisation in Tasmania.

We’re looking for our next group of Customer Service Consultants to join our Hobart Call Centre. Whether it’s helping someone with their insurance needs or supporting a member in a roadside emergency, our Customer Service Team is a trusted voice that can be relied on when it matters most.

Successful candidates will commence 26 October 2026.

Who we’re looking for and what you’ll bring

This role builds on solid customer service foundations already established. You may be working in hospitality but keen to get your nights back, or an administration professional looking to make a meaningful difference, or a customer service superstar ready to take your career to the next level. Whatever your background, we believe it’s important to bring:

• Excellent communication skills;

• Problem solving mindset with a detail orientated approach;

• Comfortable with technology and navigating multiple systems;

• Resilient mindset and an engaged team player.

Hours of Work

• Working hours for our stores are Monday to Friday between 9:00am – 5:06pm with the occasional Saturday shift between 9:00am to 2:00pm (approx. every 6 weeks)

• Working hours for our call centres are Monday to Sunday between 7.00am - 11.30pm

Training

On commencement, successful applicants will undertake comprehensive training that is held in a collaborative, classroom-style setting. The training is required to be completed in a full-time capacity and provides you with the knowledge and tools to deliver excellent outcomes for our members.

Application process

Shortlisted candidates will complete an online video interview, online testing, a 2-hour assessment session (including group activities and panel interviews), and reference checks. Successful candidates will be required to complete a national police check and right to work check. RACT may use AI-assisted tools as part of our recruitment process.

At RACT, we celebrate diversity and are committed to an inclusive culture where every individual is valued and respected. We invite people from all backgrounds to apply, and if you require any support during the recruitment process to present your best self, please don't hesitate to let us know.

Here’s why you’ll love being part of our team:

• Staff discounts: Enjoy significant discounts on RACT home and car insurance, and free Ultimate Roadside Assistance.

• Wellbeing leave: Three days of Wellbeing Leave available per year that can be used however you wish.

• Superannuation contribution matching: For every dollar you contribute to your superannuation, we’ll match it up to 2%.

• Career growth: We invest in your development because your success is our success.

At RACT, we’re not just a workplace – we’re a community. When you join our team, you become part of something bigger. Your ideas and the work you do will help shape our community and environment.

Ready to join the RACT team? We would love to hear from you!

Reach out to our People and Culture Team on ***************@ract.com.au if you have any questions about this role or working with RACT. Please submit your applications via SEEK and attach an up to date CV and cover letter by 5pm Thursday 10 September 2026.