Senior Case Manager

Senior Youth Case Manager

Bundaberg | Full-Time Permanent | SCHADS Level 5

Site Based

Lead the team. Change young lives.

This isn't just another case management role.

It's an opportunity to lead a passionate team, influence best practice, and help young people and young families experiencing homelessness build safer, more independent futures.

At The Salvation Army, every day brings the chance to make a real difference. You'll combine hands-on case management with leadership, mentoring and service coordination—empowering both your team and the young people you support to thrive.

If you're an experienced youth practitioner ready to step into a leadership role where your expertise genuinely matters, we'd love to hear from you.

Why you'll love this role

No two days are the same. You'll balance meaningful client work with leadership responsibilities, supporting young people through some of life's toughest challenges while helping your team deliver exceptional, trauma-informed care.

You'll have the opportunity to:

• Lead and mentor a dedicated team of Case Managers and Youth Workers.
• Support young people and young families to achieve safe housing, independence and brighter futures.
• Take the lead on complex case coordination, risk assessment and safety planning.
• Build strong partnerships with housing providers, schools, employers and community organisations.
• Drive service excellence, innovation and continuous improvement.
• Create an environment where young people feel safe, heard, respected and empowered.

About the role

Working within our Bundaberg Youth Refuge and Family Units, you'll deliver high-quality, trauma-informed case management while providing day-to-day practice leadership across the service.

You'll guide young people to develop independent living skills, strengthen family and community connections, access education and employment opportunities, and transition into sustainable housing.

Alongside managing your own caseload, you'll coach and mentor your team, champion best practice and ensure every young person receives responsive, person-centred support.

What you'll bring

You're a confident, compassionate leader who knows how to bring out the best in both people and teams.

You'll have:

• A degree in Social Work, Human Services, Community Services, Psychology or a related discipline.
• Extensive experience supporting young people with complex needs, including homelessness, trauma, family violence and mental health challenges.
• Leadership, mentoring or senior case management experience.
• Strong knowledge of trauma-informed, strengths-based and culturally safe practice.
• Experience coordinating complex cases, managing risk and developing meaningful support plans.
• Exceptional relationship-building skills and the ability to work collaboratively across the community sector.
• A current Queensland Driver Licence and Working with Children Check (Blue Card), or the ability to obtain one.

Lead with compassion. Inspire confidence. Help young people build brighter futures.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration