Full Time Resident Experience Ambassador (Front Desk/Concierge)

There is no place like HOME! 

HOME is reinventing how people rent in some of Melbourne’s best neighbourhoods. 

Inspired by the services of great hotels, HOME offers contemporary luxury living purposefully designed for renting. Featuring high-quality apartments, private onsite amenity, professionally managed services and community events programs, HOME fosters a strong sense of community and an ultra-convenient lifestyle for it’s residents. 

Our team is like no other, empowered to be themselves and to perform their very best. We create authentic living environments with the commitment to 'wow' our Resident community each and every time.  

We are on the hunt for a passionate, experienced and service focused Full-Time Resident Experience Ambassador to join our team of service professionals to deliver exceptional service to our community of residents. Be the face and the heart of our premium residential offering, and join the team at our beautiful HOME Docklands.

Join an exceptional team with real team spirit, where service excellence is at the heart of everything we do. Your day-to-day will center around being the first point of on-site contact for our residents, providing exceptional customer service at every stage of their rental journey. You'll support with their move in and move out logistics, amenity bookings, rental payments and any other day to day requests.

This is an incredible opportunity for great growth and exposure in a thriving business, with hands-on support and ongoing guidance from a supportive team. Together we create a welcoming, authentic and special environment for our residents to really make them feel at home. 

In return we offer : 

• A fantastic working environment with true team spirit;

• Opportunity to be exposed to all areas of property management;

• Career growth, professional development, and mentoring through in-house training 

• An attractive hourly rate 

• Referral incentive program

• Our EAP program Sonder Solution supporting you 24/7

Our teams are our greatest asset, we value passionate and energetic team members who love what they do.  We nurture career progression and recognise and reward great performance. There is no better time to join HOME and showcase your experience.

We are ideally looking for someone with front of house experience in Customer Service/Hospitality/Hotel/Property. Working a rotating roster to support our team, weekends and evenings are required.  

Sounds like you? 

We’d love to hear from you!