Customer Service Consultant

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe CX, we combine human expertise, intelligent design, and modern technology to deliver exceptional customer outcomes.

We are looking for inquisitive, customer-focused Customer Service Consultants to join our fast-growing Joondalup team. If you love solving puzzles, investigating details, and helping everyday people navigate their energy needs, this is the role for you!

• Work-Life Balance First: Enjoy Monday to Friday only schedules (7:00 AM – 7:00 PM rotating window). No weekends and no public holidays!

• Paid Training & Support: 13 days of comprehensive, paid classroom training, followed by 4 weeks of dedicated on-floor coaching.

• Awesome Employee Perks: Save on daily essentials (groceries, fuel, tech) via Flare Discounts, plus access 24/7 mental health and wellness support.

• Vibrant Local Culture: Join a supportive, inclusive team environment right here in Joondalup with genuine career advancement paths.

You won't just be answering phones; you’ll be a trusted advisor helping customers manage their essential energy services.

• Investigate & Resolve: Solve complex billing, usage, and online portal inquiries using an analytical mindset.

• Support & Connect: Manage meter inquiries, property re-connections, and account transfers.

• Empathy in Action: Identify customers facing financial stress and help them set up manageable, tailored payment arrangements.

• Multi-System Navigation: Work across modern software systems to log notes and update accounts accurately in real time.

No contact centre experience? No problem! We value transferable skills from retail, hospitality, administrative, or face-to-face customer service roles.

• Tech Savvy: Comfortable navigating multi-screen setups while chatting with customers.

• Sharp Numerical Skills: Comfortable analyzing basic usage data, billing figures, and payment options.

• Resilience & Empathy: A calm, reassuring phone presence with genuine care for customer outcomes.

• Availability: Ready for an August start date and able to complete 13 full-time days of paid training.

We keep our recruitment moving so you can get started quickly:

1. AI Digital Screening: A quick 2-minute intro call.

2. Phone Screen: A short chat with our TA team.

3. Candidate Experience Day: Visit our Joondalup site, participate in a few activities, meet the leadership team, and preview the culture.

4. Offer & Background Check: Finalise your paperwork and get ready to launch!

Ready to bring your authentic self to work? Click 'Apply Now' to kickstart your journey with Probe CX!

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!