Operations Assistant

About this opportunity

We’re looking for an Operations Assistant to join our team and play an important role in keeping our care services running smoothly.

This is a varied role where you’ll bring together scheduling, administration and compliance to help ensure our clients receive the right support at the right time. You’ll maintain employee rosters, respond to client needs and work closely with our Associated Providers to establish and manage service agreements.

You’ll have the opportunity to make a genuine difference in the lives of ageing Australians by helping coordinate the people and services that support them - from their day-to-day care and living needs through to ensuring their external supports are safe, compliant and delivered to a high standard.

This is a full-time office administration position based in Welshpool.

About us

Dovida is a national provider of high-quality, person-centred home care. We support ageing Australians to live independently and enjoy life at home, providing a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments and social outings.

Key responsibilities

• Develop and maintain employee rosters for Clients and Caregivers, ensuring shifts are filled and aligned with each client’s preferences and needs

• Monitor the shared email inbox, responding to scheduling requests and coordinating with the Client Experience team

• Monitor and action email and phone requests relating to new or changes to schedules

• Assist with payroll and billing processes by verifying shifts and Caregiver travel

• Prepare, review and manage service agreements with Associated Providers

• Monitor Associated Provider performance and conduct annual reviews, providing feedback on service delivery, invoicing and communication

• Maintain compliance across all Associated Providers and communicate any areas of non-compliance to the team

• Monitor and lodge feedback from all stakeholders

• Build and maintain strong relationships with internal and external stakeholders

• Assist with other administration tasks as required

• Provide after-hours phone support on a rotational basis

About you

You’re organised, proactive and comfortable working in a role where priorities can change throughout the day. You enjoy keeping things on track, paying attention to the details and working with people to find practical solutions.

You’ll ideally have:

• Experience in rostering or scheduling

• Experience arranging agreements and interacting with vendors or service providers

• Strong time management skills, with the ability to prioritise and stay calm under pressure

• Excellent organisation skills, adaptability and a strong attention to detail

• Strong written and verbal communication skills

• Experience with the MS Office Suite and confidence learning new software and systems

What we offer

• A rewarding career where you can make a positive difference in the lives of ageing Australians and their families

• A welcoming and supportive working environment where your contribution is valued

• A paid day off on your birthday each year

• Comprehensive orientation and training to help you get started with confidence

• Recognition and appreciation for the important work you do

• The opportunity to work for a company that is locally owned and operated, while also being part of a wider national and global network