About the Company
Step into a role where your career can actually move forward. This isn’t just another admin job. You’ll be joining a highly recognisable Australian brand that plays a key role behind some of the country’s most impressive residential and commercial projects, working alongside builders, developers, architects, designers and some of the biggest names in the appliance and bathroom/sanitary-ware industry to bring spaces to life. Built on quality, innovation and strong industry relationships, this is a business that continues to go from strength to strength. Behind the big brand is a down-to-earth, close-knit team that genuinely values its people and the contribution they make.
About the Role
We’re looking for an experienced Commercial Sales Coordinator to join a busy sales team and become an important part of the day to day operation. Working closely with Account Managers, customers, suppliers and internal teams, you’ll keep everything moving, from managing shared inboxes and customer enquiries through to coordinating orders, quotes, deliveries and everything in between. This is a role for someone who likes to stay organised, enjoys being busy and takes pride in getting things done properly. If you’re proactive, switched on and someone who naturally likes to keep things running smoothly, you’ll feel right at home. And this isn’t a role where you’ll simply be processing paperwork in the background. You’ll be a valued part of the team, with your contribution recognised, your development supported and genuine opportunities to grow your career.
Highlights
- $70K + Super* + Full Employee Benefits + Weekly Pay + Regular Reviews
- Permanent, full-time, onsite role. Mon to Fri, 8:30am-5:00pm, 40-hour week, no weekends and no overtime!
- Port Melbourne location with FREE onsite parking and easy access to public transport
- Real career progression pathways for those who are motivated to learn, develop and build a career within the business
- Full training and ongoing professional development to set you up for success!
- Christmas and New Year shutdown
- Immediate start available
Responsibilities
- Manage shared inboxes and action customer and Account Manager enquiries via phone and email.
- Provide day to day administrative support to Account Managers and their customer accounts.
- Process sales orders accurately, including products, pricing, quantities and delivery details.
- Update and maintain accurate customer quotes, pricing, orders and account information across internal systems.
- Coordinate deliveries and follow up stock availability, back-orders and lead times.
- Resolve order issues including changes, cancellations, returns, credits, damages and incorrect goods.
- Liaise with suppliers, warehouses and internal teams regarding orders, stock and deliveries.
- Monitor outstanding orders and proactively follow up delays or issues.
- Manage customer requests and provide product, pricing and availability information.
- Assist in responding and resolving account queries alongside the Finance team.
- Keep up to date with products, pricing, promotions and availability.
- Support the wider sales team with administration, workloads, enquiries and account coverage as required.
About YOU
- Previous experience in sales administration, sales coordination or customer service.
- Experience in the building, construction or commercial sales industry is highly regarded.
- Highly organised with the ability to manage multiple tasks and competing priorities.
- Strong attention to detail with a high level of accuracy.
- Proactive and able to use initiative to get things done.
- Takes ownership of tasks and follows things through to completion.
- Friendly, confident and professional when dealing with customers and colleagues.
- Calm and reliable when working in a busy, fast paced environment.
- Comfortable using computer systems and learning new software quickly.
- A team player who is happy to help and support others.
- Must be based in Australia with full working rights (Citizen, Permanent Resident, or valid visa)
NOTE: Please only apply if the salary, location and on-site requirements align with your expectations. Salary may be slightly negotiable based on relevant skills and experience. Only shortlisted applications will be contacted for an initial online interview.
