Administration Officer

About the role

This is a broad, hands-on role at the centre of the Alliance's operations. You will be the first point of contact for our members, provide direct support to the Chief Executive Officer, and keep our communications, documents and systems running smoothly. Based in our head office at Crows Nest, the role will suit someone who enjoys variety, works well across competing priorities, and takes pride in getting the detail right.

Key responsibilities

• Act as first point of contact for member and stakeholder enquiries by phone and email, responding promptly and professionally

• Maintain accurate member records and support membership administration, renewals and onboarding

• Direct technical and policy enquiries to the right people across the Alliance

• Provide day-to-day administrative and operational support to the Chief Executive Officer

• Prepare meeting papers, agendas and minutes, and track resulting actions

• Prepare presentations, reports, letters and other corporate documents to a high standard

• Upload and maintain website content, and assist with member communications and newsletters

• Support the Alliance's brand and document standards across all materials

• Assist with the smooth day-to-day running of the Alliance across our four offices

• Provide administrative support for member meetings, committees and industry events

About you

• Previous experience in administration, executive support or customer service

• A self-starter with a proactive mindset and the ability to manage competing priorities

• Strong organisational skills and a high level of attention to detail

• Strong written and verbal communication skills, with confidence dealing with members and senior stakeholders

• Sound skills across Microsoft Office

• Experience in a membership, association or peak body environment (desirable)

• Experience updating website content or using a CMS, CRM or email marketing platform (desirable)

• Experience supporting events or meetings (desirable)

About us

The Fire Industry Alliance (FIA) is the peak body for Australia's fire protection industry. Our membership spans the smallest sub-contractor through to large national businesses, along with suppliers and industry stakeholders. We partner with our members to help them deliver first-class fire protection outcomes for the Australian community. Joining the Alliance means working alongside industry leaders to raise the bar for fire protection in Australia. We take enormous pride in supporting Our Members and Our People, and every day we work to make a difference to the safety of the Australian community.

Benefits

• A varied role with genuine exposure to industry leaders, government and the national fire protection sector

• A supportive, collaborative and forward-thinking team

• An organisation in an exciting period of change and growth