Rates Coordinator

About The Role:

Are you an experienced rates or revenue professional who enjoys leading people, improving processes and delivering great service to the community?

As our Rates Coordinator, you will lead the Rating Services Team to deliver accurate, compliant and customer-focused rates administration, while supporting a positive team culture built on accountability, learning and continuous improvement.

You will oversee key rating processes including rating data integrity, rates notices, customer communications, rebates, remissions and relief applications. You will work closely with internal teams to strengthen controls, improve systems and processes, and make rating information easier for customers and staff to understand.

This is a great opportunity for someone who is resilient, practical and passionate about service improvement. You will bring sound judgement, strong attention to detail and a coaching mindset, supporting your team to grow their capability, confidence and focus on better ways of working.

About You: 

• You have significant experience in rates, revenue, customer finance or a comparable local government environment.
• You are a confident people leader who can coach, support and develop a customer-facing operational team.
• You bring a resilient and positive approach, with the ability to guide a team through change, challenges and competing priorities.
• You are passionate about process improvement and enjoy finding practical ways to strengthen accuracy, efficiency, controls and customer experience.
• You have strong planning, prioritisation and workload coordination skills, with excellent attention to detail and data integrity.
• You can explain rating matters clearly and professionally to customers, staff and stakeholders, including complex or sensitive enquiries.
• You can apply sound judgement within legislative, policy and delegation frameworks, and are committed to fairness, consistency and ratepayer equity.
• You bring knowledge of rating administration, property-based revenue systems and the Local Government Act 1999, or the ability to quickly acquire it. Tertiary qualifications in Business, Accounting or a related field are desirable.
  
  

About Our Organisation:

The City of Charles Sturt is a vibrant community home to around 130,000 people across 105 different cultures. We champion unity in diversity and strive to reflect our community within our workforce. We are committed to building a diverse and inclusive workplace and welcome applications from people of all backgrounds, experiences and identities. Wherever you're from, you're home in the City of Charles Sturt.

We prioritise customer and employee experience and foster a supportive environment where everyone belongs. With over 500 employees, our people and our community "Means the World" to us, highlighting the importance of our places, our people and our service to the community.

We work flexibly and support one another. Visit our Careers Page to learn more about our employee benefits and explore what flexibility could work for you.

About Our Team:

The Rating Services team is responsible for the administration and collection of Council rates, ensuring accuracy, efficiency and compliance with legislative requirements. This includes maintaining property records, processing payments, responding to ratepayer enquiries and providing advice on rating policies. The team's work supports the financial sustainability of the Council while ensuring fair and transparent services for the community. 

The Detail:

The position is offered on a full-time, permanent basis and is classified at Level 6, with a salary range of $115,349 to $123,019 per annum + Super + Annual Leave Loading + three grace days at Christmas and working flexibly arrangements.

To be considered for this opportunity, you must have current and ongoing work rights in Australia. We are unable to provide visa sponsorship for this position. 

Click ‘Apply for this job’ to submit your application for this vacancy by 9.00am, Friday 11 September 2026.

Please note that we review applications as they are received and may commence interviews prior to the closing date. We encourage interested candidates to apply as soon as possible.

For further information about this vacancy, please view the attached position description. 

Enquiries about this position may be made to the following: