Hotel Business Development Manager / Sales Manager

About Quest Burwood East

Quest Apartment Hotels is the largest and fastest-growing apartment hotel brand in Australasia, providing exceptional extended-stay corporate accommodation. As part of The Ascott Limited, we are backed by a global leader in serviced residences, ensuring unparalleled service, innovation, and growth opportunities.

Quest Burwood East is a business-driven, guest-focused property, and we are looking for a passionate and results-oriented Business Development Manager (BDM) to drive revenue growth, build strong corporate relationships, and secure new business opportunities.

About the Role

As a Business Development Manager, you will play a key role in identifying and growing corporate business accounts while ensuring our corporate guests experience effortless stays. This is a highly strategic role requiring sales acumen, relationship management skills, and a deep understanding of the local market.

Key Responsibilities

✔ Sales Growth & Revenue Management

• Drive revenue growth by acquiring, developing, and retaining corporate clients.

• Implement monthly sales action plans and account management strategies.

• Identify new business opportunities through research, networking, and targeted outreach.

• Conduct competitor analysis to position Quest Burwood East effectively.

✔ Account Management & Client Relations

• Build and maintain long-term relationships with corporate clients and key industry stakeholders.

• Regularly meet with existing clients to ensure satisfaction and explore upselling opportunities.

• Handle client enquiries, negotiate contracts, and maintain accurate records in Salesforce CRM.

✔ Networking & Local Market Engagement

• Represent Quest Burwood East at industry events, local business associations, and networking opportunities.

• Stay up to date with market trends, corporate travel patterns, and emerging business needs.

• Collaborate with Quest’s Corporate Sales Team to leverage national and local sales initiatives.

✔ Sales Planning & Reporting

• Develop weekly and monthly sales reports to track performance against KPIs.

• Work closely with the Franchise Owner & Management Team to align sales strategies with business goals.

• Ensure all client interactions and sales activities are recorded and maintained in Salesforce CRM.

About You

You are a driven, proactive, and results-focused individual who thrives in a fast-paced environment. You love building relationships, understanding business needs, and providing tailored accommodation solutions.

✔ Experience & Skills Required:

• Minimum 2 years’ experience in a sales, business development, or account management role.

• Background in hospitality, travel, or tourism is preferred.

• Strong B2B sales experience, with a proven track record in lead generation, acquisition, and client retention.

• Proficiency in Salesforce CRM or similar sales management systems.

• Exceptional communication, negotiation, and presentation skills.

• Ability to work independently, manage a sales pipeline, and meet revenue targets.

✔ Preferred Attributes:

• A natural networker with strong local market knowledge.

• Passion for the hospitality and corporate accommodation sector.

• Goal-oriented, self-motivated, and comfortable with KPI-driven performance.

What We Offer

• Competitive salary + bonus structure based on performance

• Discounted accommodation within the Quest network

• Ongoing training & professional development opportunities

• Work with a supportive and collaborative team

• Career growth within Australasia’s leading serviced apartment group