Home Cleaning Support Worker – Heidelberg Heights, VIC

Chosen Family fosters a community-centric ecosystem that embraces diversity, flexibility, and enrichment for all. We continuously reimagine how our services can create platforms for equality, inclusion, and belonging. Committed to a culture of acceptance, we ensure that everyone is welcomed and valued. Recognising the interconnectedness of our humanity, we strive to empower individuals to live independently. By honouring each person’s unique identity and experiences, we celebrate and uplift one another in return.

The Opportunity

We are seeking a reliable, hardworking, and detail-oriented Support Worker to provide home cleaning and household cleaning services for a participant in Heidelberg Heights, VIC.

This position is specifically for cleaning and household support services. The successful applicant will primarily assist with maintaining a clean, safe, hygienic, and comfortable home environment in accordance with the participant’s NDIS support requirements.

If you take pride in your work, have strong attention to detail, and enjoy helping people maintain their independence through a clean and well-organised home, we’d love to hear from you.

Shift Details

Location: Heidelberg Heights, VIC

Recurring Weekly Support

• Every Tuesday
• 2:30 PM – 4:30 PM
• 2-hour weekly shift
• Ongoing recurring support

About the Support

The successful Support Worker will provide household cleaning assistance within the participant’s home.

The focus of this role is on supporting the participant with maintaining their household environment where cleaning tasks are required as part of their funded supports.

Cleaning Services May Include

• General household cleaning
• Vacuuming and mopping floors
• Dusting and wiping surfaces
• Cleaning kitchen areas and benchtops
• Cleaning bathrooms and toilets
• Cleaning sinks and other household surfaces
• Emptying household bins
• General tidying associated with the cleaning service
• Maintaining appropriate hygiene and cleanliness standards
• Other reasonable household cleaning tasks agreed as part of the participant’s support requirements

This role is focused specifically on household cleaning services and does not involve personal care, community access, social support, or clinical support unless separately agreed and authorised.

Responsibilities of the Role

As the participant’s Cleaning Support Worker, you will:

• Provide reliable and consistent household cleaning support.
• Complete agreed cleaning tasks efficiently and to a high standard.
• Respect the participant’s home, privacy, belongings, routines, and preferences.
• Follow any reasonable cleaning instructions or preferences provided by the participant.
• Maintain appropriate hygiene and safety practices while working in the home.
• Use cleaning products and equipment safely and appropriately.
• Identify and communicate any relevant hazards or maintenance concerns observed within the home.
• Maintain accurate shift notes and documentation as required.
• Communicate professionally with the participant and the Chosen Family Operations Team.
• Deliver services in a respectful, person-centred, and dignity-focused manner.

Looking For (Ideally)

• Previous experience in professional cleaning, domestic assistance, housekeeping, or NDIS household support is highly regarded.
• Strong attention to detail.
• Reliable, punctual, and consistent.
• Comfortable working independently in a participant’s home.
• Respectful of privacy, personal belongings, and individual household preferences.
• Good understanding of hygiene and safe cleaning practices.
• Physically capable of completing routine household cleaning tasks.
• Friendly, respectful, and professional.
• Able to follow instructions and complete agreed tasks within the allocated shift.
• Strong communication and organisational skills.

Applicants Must Have

• NDIS Worker Screening Check.
• Current Working with Children Check, if applicable.
• Current First Aid & CPR Certificate.
• Smartphone for documentation and communication.
• Good written and verbal communication skills.
• Previous experience in cleaning or household services is preferred.
• An understanding of person-centred practice and working respectfully within participants’ homes.

About Chosen Family

Chosen Family is an inclusive NDIS provider committed to creating safe, affirming, and empowering supports for people of all identities and backgrounds.

We believe everyone deserves to feel respected, heard, and supported to live as independently as possible. Our team embraces diversity, authenticity, and person-centred practice, working alongside participants to create meaningful outcomes and lasting positive change.

How to Apply

Apply now to join Chosen Family and help make a meaningful difference by supporting participants to maintain safe, clean, comfortable, and independent home environments.

We strongly encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and members of the LGBTQIA+ community. We welcome the unique perspectives and lived experiences that strengthen our team and the communities we support.