Guest Experience Coordinator (Casual) - Taronga Western Plains Zoo

• Based at Dubbo’s Iconic Taronga Western Plains Zoo! 
• Causal positions available! 
• TCSA Wages Employees Award, GEC all purpose hourly rate $41.48 Monday to Friday + additional penalties where applicable
  
  

This is a truly unique opportunity to work at Taronga Western Plains Zoo’s multi‑award‑winning Zoofari Lodge, located within the zoo grounds and surrounded by an incredible array of wildlife.

In this role, you will deliver world‑class customer service across all visitor accommodation operations and experiences, with a primary focus on Zoofari Lodge, while also overseeing our additional accommodation products, Savannah Cabins and Billabong Camp.

About the Role… 
As the Guest Experience Coordinator (GEC), you are at the heart of the visitor journey and a key ambassador for Taronga Western Plains Zoo. Working alongside a passionate and vibrant team, you will be the primary point of contact for guests staying at our unique on‑site accommodation, ensuring every moment of their stay is seamless, memorable and truly world‑class.

From the first pre‑arrival enquiry through to check‑out and post‑stay follow‑up, the GEC plays a pivotal role in shaping the overall guest experience. This is a highly visible, hands‑on position that combines premium hospitality, guest engagement and operational coordination in an unforgettable wildlife setting.

Your Day to Day… 
You will work across a flexible roster covering all seven days, with shifts ranging from morning through to evening. This includes weekends, public holidays and peak school holiday periods, therefore availability across a variety of shift times is required.

• Shift times are generally 7am till 3pm, 2pm till 10pm. 
  
  

As GEC you will be based at the Zoofari lodge working across all accommodation locations within the zoo with responsibilities including: 

• Oversee Guest Services operations to lead delivery of exceptional transformational guest experiences 
• Partner with internal stakeholders to guarantee unparalleled food and Beverage service offerings 
• Partner with internal stakeholders to guarantee high quality Customer services within the Zoo 
• Lead and cultivate the team with an emphasis on surpassing expectations. 
• Drive a culture of high performance, engagement, growth. 
  
  

This role is diverse and exciting! With face-to-face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile. 

Key Accountabilities… 

• Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained. 
• Lead a team of Guest Experience Officers and hospitality staff, to deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter. 

Benefits… 
Our employees enjoy generous employment conditions including some of the following: 

• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s 
• A wide range of discounts on our award winning accommodation across both sites 
• Discounted food and beverage purchases across the sites 
• Fitness Passport 
• We’re a social team - there’s always lots going on around the zoo that we get involved with! 
• + more! 
  
  

We Value Diversity… 
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.  

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organization. 

How to Apply… 

Please submit your resume and a cover letter of one page.  You are also required to complete the following target questions as part of your application.  

1. Describe a time you were leading a team during a busy or high‑pressure shift.
   How did you set expectations, support your team, and keep service standards high throughout the shift?
   
   
2. You’re on shift and multiple issues arise at once: a guest arrives at their room with no towels, a water pipe breaks in a bathroom, and another guest misses their scheduled tour. Talk us through how you would prioritise these issues and communicate with both your team and the guests.
   
   
3. What does great hospitality mean to you, and how would you personally ensure guests feel genuinely warm, welcomed, and cared for from arrival through to departure?
   
   

Applications Close: 11.59PM, Sunday 13 September 2026