Club Duty Manager – Full Time

About the role

As Club Duty Manager, you will take responsibility for the overall operation of the Club during your rostered shifts. You will lead from the front and maintain a visible presence across the Club, support and direct staff across gaming, bars, restaurant, café and entertainment, and build positive relationships with our social and bowling members.

Key responsibilities

• Lead from the front and maintain a visible presence across the Club

• Support and direct staff across gaming, bars, restaurant, café and entertainment

• Build positive relationships with our social and bowling members

• Work cooperatively with the Bowls Committee, which manages the Club's bowling activities

• Deliver warm, patient and professional service to members and guests

• Assist staff with customer enquiries and operational decisions

• Manage opening and closing procedures, cash handling and shift reporting

• Respond calmly and professionally to incidents and member concerns

• Maintain high standards of service, cleanliness and Club presentation

• Ensure compliance with liquor, gaming, WHS and Club procedures

About you

• An enthusiastic, hands-on leader who leads by example

• Honest, reliable and approachable

• Kind, calm and patient

• Well presented and professional

• Confident communicating with members of all ages

• Respectful of the traditions and community spirit of a bowling club

• Solutions-focused and composed under pressure

• Comfortable providing direction and constructive feedback

• Committed to teamwork and outstanding customer service

• Experienced in hospitality, gaming or registered club operations

• Previous supervisory or management experience in a registered club, gaming or hospitality environment

• Current NSW RSA

• Current NSW RCG

• Current Advanced RCG

• Availability to work a rotating roster, including evenings and weekends

• A current First Aid and CPR certificate is highly regarded

Benefits

• Salary of $77,500–$85,000 plus superannuation, based on experience

• One (Extra) accrued day off each month - Yes still two RDO's per week + a little extra

• Full-time employment

• No super late-night finishes - closing times vary depending on days of the week

• Free meal while on shift

• Free onsite parking

• Club employee benefits

• A supportive and experienced management team

• Training and exposure across multiple areas of Club operation

• Genuine opportunities for professional growth and career progression

• A welcoming workplace that values honesty, teamwork and kindness

About us

South Tweed Sports Club is a busy community and bowls club offering gaming, bars, a restaurant, café, live entertainment, promotions, events and three lawn bowling greens. We are a supportive management team with wonderful members and a team that genuinely supports one another.