Claims Adjuster – Liability

About HDI Global in Australia — HDI Global is represented in Australia by HDI Global SE, Australia and HDI Global Specialty SE – Australia. Headquartered in Sydney, with branch offices in Melbourne, Brisbane, Perth and Adelaide, our Australian business is powered by local, empowered underwriting experts who bring a commercial, flexible and solutions-focused approach to general insurance.

HDI Global SE is Germany’s leading industrial insurer and has supported German and European companies in Australia and New Zealand since 1995. We deliver tailored insurance solutions for SMEs, industrial companies and corporate customers across Property, Construction, Casualty, Accident & Health, Marine, Cyber and Motor Fleet risks, supported by a global network operating in more than 175 countries.

HDI Global Specialty SE brings together the specialty insurance expertise of the Talanx Group within a strong, established platform, connecting specialist capability with broad market reach to meet complex client needs.

Claims Adjuster – Liability

Salary: $80K – $90K +Super

Are you an experienced claims professional looking to make a meaningful impact within a respected global insurer? We are seeking a Claims Adjuster – Liability to manage a varied portfolio of claims across our Liability line of business. In this role, you will assess, investigate and resolve claims with accuracy, care and commercial judgement, while delivering a high standard of service to brokers, claimants and internal stakeholders.

This opportunity can be based in our Sydney, Melbourne or Brisbane offices. We support hybrid working, with three days in the office and two days working from home each week.

What you will do:

• Manage Liability claims from notification through to resolution, including assessment of coverage, liability and quantum.
• Review policy documents, claim submissions and supporting evidence to determine claim validity and entitlement.
• Coordinate investigations directly, or through loss adjusters and legal partners, including gathering evidence, interviewing relevant parties and engaging experts where required.
• Prepare clear, professional correspondence, including claim decisions, settlement offers and denial letters, in line with company guidelines.
• Support brokers and claimants throughout the claims process by explaining coverage, requirements and settlement procedures.
• Keep up to date with industry trends, regulatory changes and best-practice claims handling standards.

What you will bring:

• Strong knowledge of Liability claims, together with relevant Australian regulatory requirements.
• At least 2 years’ relevant experience in a claims role within general insurance.
• Competency in Excel, Microsoft Word and Outlook.
• Clear verbal and written communication skills, with the confidence to engage professionally with brokers, claimants and internal stakeholders.
• A collaborative approach, with the ability to work both independently and as part of a team.
• Strong organisational skills and the ability to manage competing priorities effectively.

This is an excellent opportunity for a motivated and proactive claims professional to join a respected global insurer and contribute to the continued growth of our Australian Liability portfolio.

At HDI, you will be part of a values-based, dynamic working environment that supports flexibility, collaboration and ongoing development. We are committed to equal opportunity and believe diversity and inclusion are essential to our future success.

If you are ready to take the next step in your claims career with HDI, we would be pleased to hear from you. Please click the apply now button to submit your application.