Customer Banking Specialist

We are currently seeking a customer service professional for a part time opportunity to work at our Casuarina Branch!

Rosters are predetermined. Please ensure you are available for the following roster before applying:
 

Permanent Part time, 25 hours/week:

• Monday - Saturday (5 days required): 11am-4pm

No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.  

More specifically, you will: 

• Assist customers with general banking transactions, answering questions and queries  

• Build a personal connection with customers through meaningful conversations face to face and through our direct channels 

• Work with customers to use our in-branch technology and digital banking options    

• Complete Financial Health Checks to assess customers’ financial needs  

• Process applications for personal loans, credit cards and associated products    

• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement  

• Be provided with continuous training and development to support your career aspirations  

We’re interested in hearing from people who have:     

• A passion for delivering outstanding customer service with every interaction  

• The ability to have great conversations and confidence to ask challenging questions   

• Problem solving attitude and curiosity in finding the right solutions

• Willingness to be flexible with work hours   

• An open approach to learning new things and goal oriented  

• An ability to work collaboratively as a team to deliver a seamless customer experience